Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326807 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Delta — 3901 Lone Tree Way, Antioch CA, 94509

Dec 16, 2025 → Feb 10, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 10)
✗ SLA Missed (41d late)
Coordinators 37.1d
Field Work 0.0d
Billing 9.3d
✗ SLA Missed
Coordinators
37.1 days
Over SLA
Field Work
0.0 days
Billing
9.3 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Feb 10, 2026 (324 days early)
📅
40.6 days Total Age
⏱️
32.7d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 32.7 days stuck in "Scheduled"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
33.1d / 2.0d SLA
Billing Review
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.9d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 1340 chg for AM; 1407 ack msg; LM w/AM; 1418 AM okay; 1659 LM w/Julian re cnfm; 1710 Julian cnfm; 12/17/2025 1008 ack cnfm; LM w/AMa; 1131 AMa Ack cnfm; 1/29/2026 1830 AMa notified staffing of discrepancy in clinical plan dates; 2/3/26 1156 AMa ack cxl

Timeline

📋
▶
2 Work Order Created Dec 16, 2:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
▶
2 Status: Ready for Scheduling Dec 16, 2:58 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-10T13:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 16, 4:58 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1h 59m
👷
▶
2 Technician Assigned Dec 17, 1:20 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 21m
🚨 33.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 30, 12:58 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 43d 23h
⏳ 3.0 business days
💵
Status: Billing Review by Wayne Rush Feb 3, 12:02 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 3d 23h
⚠️ 6.0 business days
💵
▶
2 Expenses Added Feb 10, 11:38 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Alex Majetich
From: Billing Review
To: Completed
Duration in Previous: 6d 23h
🏁
Status: Closed by Alex Majetich Feb 10, 11:46 AM
From: Completed
To: Closed
Duration in Previous: 6m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 4h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:16 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 20m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 3:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Scheduled
Duration: 32.7 business days (threshold: 2.0 business days)
Exceeded by 30.7 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Feb 10, 8:00 AM
Created
Dec 16, 2:09 PM
Invoice #
SM-254571

Work Details (1)

Name Type Status Qty Amount Date
WL-03099047 Expenses Open 1 $764.02 Feb 10, 11:38 AM

Details