Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326826 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Coast Hospital — 800 E Washington Blvd, Crescent City CA, 95531

Dec 16, 2025 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 24, 2025
6 business days (counted)
Running total: 6 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 29, 2026
23 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 31 of ? biz days used
5d
▶ Clock Running
Status: Canceled
Feb 2 → Feb 9, 2026
5 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 12, 2026
3 business days (counted)
Running total: 39 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 22, 2026
5 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 16, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Dec 24 Ready for Scheduling ▶ Running 6 6
Dec 24 → Jan 29 Scheduled ▶ Running 23 29
Jan 29 → Feb 2 Ready for Scheduling ▶ Running 2 31
Feb 2 → Feb 9 Canceled ▶ Running 5 36
Feb 9 → Feb 12 Ready for Scheduling ▶ Running 3 39
Feb 12 → Feb 22 Scheduled ▶ Running 5 44
Coordinators 40.3d
Billing 2.8d
✗ SLA Missed
Coordinators
40.3 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
44.5 days Total Age
⏱️
23.3d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 242 days old
🚨
Primary Delay 23.3 days stuck in "Scheduled"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
10.9d / 1.0d SLA
Scheduled
29.3d / 2.0d SLA
Canceled
5.8d
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 1440 ack msg- Compliance; LM w/WZ; 1440 DC avail; 1737 LM w/Julian re cnfm; 12/19/2025 1003 CM 2nd msg w/Julian; 1033 Julian cnfm; 1129 ack cnfm; LM w/DC; 12/24/2025 1539 CM 2nd msg w/DC; 1540 DC ack cnfm; 1635 assign cxl for chg; 1826 ack msg; LM w/DC; 1155 DC ack cxl; 2/9/2026 1721 reopen for DC per Jonathan; 1739 LM w/Jonathan re verify details; 2002 0700-1500 T-Th, 0700-1100 F; LM w/DC; 2020 DC avail T-Th; 2031 LM w/Jonathan re cnfm; 1302 Jonathan cnfm; 1317 ack cnfm; LM w/DC; 2012 DC ack cnfm.

Timeline

📋
▶
2 Work Order Created Dec 16, 2:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Dec 24, 4:12 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 1h
🚨 24.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 29, 6:26 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 36d 2h
⏳ 2.7 business days
🚫
Status: Canceled by Wayne Rush Feb 2, 12:44 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 3d 18h
⚠️ 6.0 business days
📅
▶
2 Status: Ready for Scheduling Feb 9, 5:44 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-17T13:00:00.000+0000
⏳ 2.8 business days
👷
▶
2 Technician Assigned Feb 11, 8:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 2h
⏳ 4.5 business days
⏱️
▶
2 2x Labor Added Feb 18, 1:33 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 19, 4:43 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Feb 19, 4:49 PM
Type: Expenses
Status: Open
Qty: 1
💵
6x Expenses Added Feb 19, 5:03 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 20, 3:18 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.5
💵
Expenses Added Feb 20, 3:48 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
2 Expenses Added Feb 22, 11:53 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Danielle Corff
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 9m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254990

Bottlenecks

Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Ready for Scheduling
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Feb 17, 8:00 AM
Created
Dec 16, 2:44 PM
Invoice #
SM-254990

Work Details (21)

Name Type Status Qty Amount Date
WL-03110441 Labor Open 8 $977.00 Feb 18, 1:33 PM
WL-03110440 Labor Open 8 $977.00 Feb 18, 1:33 PM
WL-03110444 Labor Open 8 $320.00 Feb 18, 1:34 PM
WL-03112495 Labor Open 8 $977.00 Feb 19, 4:43 PM
WL-03112503 Expenses Open 1 $290.50 Feb 19, 4:45 PM
WL-03112504 Expenses Open 1 $269.48 Feb 19, 4:45 PM
WL-03112519 Expenses Open 1 $10.00 Feb 19, 4:49 PM
WL-03112515 Expenses Open 1 $162.65 Feb 19, 4:49 PM
WL-03112516 Expenses Open 1 $162.65 Feb 19, 4:49 PM
WL-03112517 Expenses Open 1 $162.65 Feb 19, 4:49 PM
WL-03112518 Expenses Open 1 $124.38 Feb 19, 4:49 PM
WL-03112570 Expenses Open 1 $68.00 Feb 19, 5:03 PM
WL-03112566 Expenses Open 1 $68.00 Feb 19, 5:03 PM
WL-03112567 Expenses Open 1 $68.00 Feb 19, 5:03 PM
WL-03112568 Expenses Open 1 $68.00 Feb 19, 5:03 PM
WL-03112569 Expenses Open 1 $68.00 Feb 19, 5:03 PM
WL-03112573 Expenses Open 1 $102.68 Feb 19, 5:04 PM
WL-03114230 Labor Open 3 $120.00 Feb 20, 3:18 PM
WL-03114231 Labor Open 8.5 $340.00 Feb 20, 3:21 PM
WL-03114280 Expenses Open 1 $15.56 Feb 20, 3:48 PM
WL-03115459 Expenses Open 1 $351.73 Feb 22, 11:53 AM

Details