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Detailed work order timeline, KPIs, and analysis

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WO-01326830 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Coast Hospital — 800 E Washington Blvd, Crescent City CA, 95531

Dec 16, 2025 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Dec 18 → Feb 27, 2026
47 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 16, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Dec 18 Ready for Scheduling ▶ Running 2 2
Dec 18 → Feb 27 Scheduled ▶ Running 47 49
Coordinators 50.3d
Field Work 0.1d
Billing 3.3d
✗ SLA Missed
Coordinators
50.3 days
Over SLA
Field Work
0.1 days
Billing
3.3 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
49.5 days Total Age
⏱️
47.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
50.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 242 days old
🚨
Primary Delay 47.8 days stuck in "Scheduled"
⏱️
Total Delay 50.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
47.8d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 1440 ack msg- Compliance; LM w/WZ; 12/17/2025 0129 RA avail LM w/Julian re cnfm; 1719 Julian cnfm; 1752 ack cnfm; LM w/RA; 1149 RA ack cnfm; 2/20/2026 1621 chg from 1300-1500 M to 0800-1600, 1100-1900 Th to 1500-1900; ack msg; LM w/RA; 1719 RA okay; 1727 LM w/Jonathan re cnfm; 2/23/2026 1515 Jonathan cnfm; 1616 ack cnfm; LM w/RA; 1622 RA ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 16, 2:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 18, 12:59 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Rosemary Anderson
🚨 44.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Feb 23, 4:17 PM
Scheduled For: 2026-02-23T14:00:00.000+0000
⏳ 5.0 business days
⏱️
▶
3 Labor Added Feb 27, 5:35 PM
Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 Labor Added Feb 27, 5:41 PM
Labor Added → Labor Added → 5x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 27, 6:00 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 27, 6:08 PM
Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 27, 6:13 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 27, 6:20 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Rosemary Anderson
From: Scheduled
To: Completed
Duration in Previous: 71d 5h
⏳ 0.7 business days
🏁
Status: Closed by Rosemary Anderson Mar 1, 12:12 AM
From: Completed
To: Closed
Duration in Previous: 1d 5h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 45m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255862

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 47.8 business days (threshold: 2.0 business days)
Exceeded by 45.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Rosemary Anderson
Scheduled
Feb 23, 9:00 AM
Created
Dec 16, 2:46 PM
Invoice #
SM-255862

Work Details (22)

Name Type Status Qty Amount Date
WL-03123905 Labor Open 8 $1,450.00 Feb 27, 5:35 PM
WL-03123907 Labor Open 0.016666666666667 $1,450.00 Feb 27, 5:36 PM
WL-03123908 Labor Open 0.016666666666667 $1,450.00 Feb 27, 5:37 PM
WL-03123912 Labor Open 8 $76.00 Feb 27, 5:39 PM
WL-03123913 Labor Open 8 $76.00 Feb 27, 5:40 PM
WL-03123916 Labor Open 0.016666666666667 $1,450.00 Feb 27, 5:41 PM
WL-03123917 Labor Open 4 $76.00 Feb 27, 5:42 PM
WL-03123921 Expenses Open 1 $68.00 Feb 27, 5:44 PM
WL-03123927 Expenses Open 1 $68.00 Feb 27, 5:44 PM
WL-03123924 Expenses Open 1 $68.00 Feb 27, 5:44 PM
WL-03123925 Expenses Open 1 $68.00 Feb 27, 5:44 PM
WL-03123926 Expenses Open 1 $68.00 Feb 27, 5:44 PM
WL-03123944 Expenses Open 1 $90.00 Feb 27, 6:00 PM
WL-03123969 Expenses Open 1 $178.39 Feb 27, 6:08 PM
WL-03123982 Expenses Open 1 $154.00 Feb 27, 6:12 PM
WL-03123986 Expenses Open 1 $154.00 Feb 27, 6:12 PM
WL-03123984 Expenses Open 1 $154.00 Feb 27, 6:12 PM
WL-03123985 Expenses Open 1 $154.00 Feb 27, 6:12 PM
WL-03123990 Expenses Open 1 $164.00 Feb 27, 6:13 PM
WL-03123991 Expenses Open 1 $164.00 Feb 27, 6:13 PM
WL-03123998 Expenses Open 1 $708.52 Feb 27, 6:16 PM
WL-03124006 Expenses Open 1 $32.02 Feb 27, 6:20 PM

Details