Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326832 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Coast Hospital — 800 E Washington Blvd, Crescent City CA, 95531

Dec 16, 2025 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (43 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Dec 18 → Mar 6, 2026
52 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 16, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Dec 18 Ready for Scheduling ▶ Running 2 2
Dec 18 → Mar 6 Scheduled ▶ Running 52 54
Coordinators 55.3d
Field Work 1.5d
Billing 1.9d
✗ SLA Missed
Coordinators
55.3 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
55.5 days Total Age
⏱️
52.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 242 days old
🚨
Primary Delay 52.7 days stuck in "Scheduled"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
52.7d / 2.0d SLA
Completed
1.5d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 1440 ack msg- Compliance; LM w/WZ; 12/17/2025 0129 RA avail LM w/Julian re cnfm; 1719 Julian cnfm; 1752 ack cnfm; LM w/RA; 1149 RA ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 16, 2:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 18, 1:00 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 22h
🚨 51.0 business days
⏱️
▶
2 Labor Added Mar 4, 4:50 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
💵
5x Expenses Added Mar 4, 4:56 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
▶
2 2x Labor Added Mar 6, 2:42 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5
💵
▶
3 6x Expenses Added Mar 6, 2:58 PM
6x Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Rosemary Anderson
From: Scheduled
To: Completed
Duration in Previous: 78d 2h
⏳ 1.0 business days
💵
▶
2 Expenses Added Mar 8, 9:40 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee Mar 9, 1:23 PM
From: Completed
To: Closed
Duration in Previous: 2d 21h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 44m
🧾
▶
2 Invoice Created Mar 13, 4:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 12m

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 52.7 business days (threshold: 2.0 business days)
Exceeded by 50.7 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Rosemary Anderson
Scheduled
Mar 2, 2:00 PM
Created
Dec 16, 2:46 PM
Invoice #
SM-256493

Work Details (21)

Name Type Status Qty Amount Date
WL-03130338 Labor Open 4 $1,450.00 Mar 4, 4:50 PM
WL-03130358 Labor Open 3 $1,450.00 Mar 4, 4:54 PM
WL-03130360 Labor Open 5 $76.00 Mar 4, 4:55 PM
WL-03130365 Expenses Open 1 $68.00 Mar 4, 4:56 PM
WL-03130371 Expenses Open 1 $68.00 Mar 4, 4:56 PM
WL-03130368 Expenses Open 1 $68.00 Mar 4, 4:56 PM
WL-03130369 Expenses Open 1 $68.00 Mar 4, 4:56 PM
WL-03130370 Expenses Open 1 $68.00 Mar 4, 4:56 PM
WL-03133792 Labor Open 3 $1,450.00 Mar 6, 2:42 PM
WL-03133791 Labor Open 3 $1,450.00 Mar 6, 2:42 PM
WL-03133797 Labor Open 5 $76.00 Mar 6, 2:43 PM
WL-03133798 Labor Open 5 $76.00 Mar 6, 2:43 PM
WL-03133873 Expenses Open 1 $167.16 Mar 6, 2:58 PM
WL-03133879 Expenses Open 1 $167.16 Mar 6, 2:58 PM
WL-03133876 Expenses Open 1 $167.16 Mar 6, 2:58 PM
WL-03133877 Expenses Open 1 $167.16 Mar 6, 2:58 PM
WL-03133878 Expenses Open 1 $167.16 Mar 6, 2:58 PM
WL-03133880 Expenses Open 1 $167.16 Mar 6, 2:58 PM
WL-03133881 Expenses Open 1 $21.02 Mar 6, 2:59 PM
WL-03135023 Expenses Open 1 $90.00 Mar 8, 9:40 AM
WL-03135024 Expenses Open 1 $553.75 Mar 8, 9:42 AM

Details