Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326833 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Coast Hospital — 800 E Washington Blvd, Crescent City CA, 95531

Dec 16, 2025 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 21, 2026
23 business days (counted)
Running total: 23 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 8, 2026
31 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 16, 2025 Completed: Mar 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Jan 21 Ready for Scheduling ▶ Running 23 23
Jan 21 → Mar 8 Scheduled ▶ Running 31 54
Coordinators 54.7d
Billing 1.9d
✗ SLA Missed
Coordinators
54.7 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
54.5 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
55.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026
Visit 3 Mar 5, 2026
Visit 4 Mar 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 242 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
22.7d / 1.0d SLA
Scheduled
32.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 1440 ack msg- Compliance; LM w/WZ 1/15/2026 OPEN NEED ; LM w/CA; 1810 CA avail; LM w/Julian re cnfm; 1/20/2026 1619 CM LM w/Julian, Jonathan; 2016 Jonathan cnfm; 2019 ack cnfm; LM w/CA; 2020 CA ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 16, 2:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 8:22 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Cheryl Adams
🚨 30.5 business days
⏱️
▶
2 Labor Added Mar 4, 3:45 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
2 6x Expenses Added Mar 4, 3:53 PM
6x Expenses Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 5, 12:14 PM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Mar 7, 7:59 PM
Type: Labor
Status: Open
Qty: 4
💵
▶
2 Expenses Added Mar 7, 8:39 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Cheryl Adams Mar 8, 10:57 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 46d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 44m
🧾
▶
2 Invoice Created Mar 13, 4:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 12m

Bottlenecks

Ready for Scheduling
Duration: 22.7 business days (threshold: 1.0 business days)
Exceeded by 21.7 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Adams
Scheduled
Mar 3, 8:00 AM
Created
Dec 16, 2:47 PM
Invoice #
SM-256493

Work Details (18)

Name Type Status Qty Amount Date
WL-03130105 Labor Open 8 $1,450.00 Mar 4, 3:45 PM
WL-03130106 Labor Open 8 $1,450.00 Mar 4, 3:48 PM
WL-03130122 Expenses Open 1 $68.00 Mar 4, 3:53 PM
WL-03130123 Expenses Open 1 $68.00 Mar 4, 3:53 PM
WL-03130118 Expenses Open 1 $183.86 Mar 4, 3:53 PM
WL-03130120 Expenses Open 1 $68.00 Mar 4, 3:53 PM
WL-03130119 Expenses Open 1 $68.00 Mar 4, 3:53 PM
WL-03130121 Expenses Open 1 $68.00 Mar 4, 3:53 PM
WL-03130124 Expenses Open 1 $174.90 Mar 4, 3:54 PM
WL-03130125 Expenses Open 1 $174.90 Mar 4, 3:54 PM
WL-03130126 Expenses Open 1 $174.90 Mar 4, 3:54 PM
WL-03130127 Expenses Open 1 $174.90 Mar 4, 3:54 PM
WL-03130133 Expenses Open 1 $391.01 Mar 4, 3:55 PM
WL-03130134 Expenses Open 1 $52.88 Mar 4, 3:55 PM
WL-03131435 Labor Open 8 $1,450.00 Mar 5, 12:14 PM
WL-03134945 Labor Open 4 $1,450.00 Mar 7, 7:59 PM
WL-03134959 Expenses Open 1 $62.22 Mar 7, 8:39 PM
WL-03134960 Expenses Open 1 $75.00 Mar 7, 8:40 PM

Details