Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326837 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Mills Peninsula Medical Center — 1501 Trousdale Dr., Burlingame CA, 94010

Dec 16, 2025 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 60 biz days
🕐 Clock stopped: Canceled (Mar 16, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 9, 2026
14 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 18 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Jan 13 → Mar 9, 2026
37 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 9 → Mar 16, 2026
5 business days (counted)
Running total: 60 of ? biz days used
Created: Dec 16, 2025 Canceled: Mar 16, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Dec 18 Ready for Scheduling ▶ Running 2 2
Dec 18 → Jan 9 Scheduled ▶ Running 14 16
Jan 9 → Jan 13 Ready for Scheduling ▶ Running 2 18
Jan 13 → Jan 13 Scheduled ▶ Running 0 18
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 18
Jan 13 → Mar 9 Scheduled ▶ Running 37 55
Mar 9 → Mar 9 Ready for Scheduling ▶ Running 0 55
Mar 9 → Mar 16 Billing Review ▶ Running 5 60
Coordinators 57.0d
Billing 5.4d
✗ SLA Missed
Coordinators
57.0 days
Over SLA
Billing
5.4 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Mar 16, 2026 (290 days early)
📅
60.5 days Total Age
⏱️
37.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
53.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 242 days old
🚨
Primary Delay 37.6 days stuck in "Scheduled"
⏱️
Total Delay 53.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.1d / 1.0d SLA
Scheduled
50.8d / 2.0d SLA
Billing Review
5.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 1440 ack msg- Compliance; LM w/WZ; 12/18/2025 1252 GS avail; any shift; LM w/Juilan re cnfm; 1406 Julian cnfm; 1557 ack cnfm; LM w/GS; 1626 GS ack cnfm; 1/8/2026 1835 GS double booked - BACKFILL NEEDED ; 1919 LM w/RA ; 1406 RA avail; 1427 LM w/Julian re cnfm; 1/12/26 1707 Julian cnfm; 1/13/26 0945 ack cnfm, LM w/RA ; 1331 RA ack cnfm; 3/9/2026 1527 assign cxl; 1611 ack cxl; LM w/RA; 1626 RA ack cxl

Timeline

📋
▶
2 Work Order Created Dec 16, 2:49 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 18, 5:34 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 2h
🚨 13.8 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 8, 7:16 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 21d 1h
⏳ 3.6 business days
🗓️
▶
2 Status: Scheduled Jan 13, 9:41 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: CSOL Admin
📅
Status: Ready for Scheduling by Wayne Rush Jan 13, 9:50 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
2 Technician Assigned Jan 13, 2:21 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 31m
🚨 38.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 9, 4:10 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 55d 0h
💵
Status: Billing Review by Caitlin Mcgee Mar 9, 4:36 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 25m
⚠️ 5.9 business days
🚫
Status: Canceled by Caitlin Mcgee Mar 16, 2:39 PM
From: Billing Review
To: Canceled
Duration in Previous: 6d 22h

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 13.2 business days (threshold: 2.0 business days)
Exceeded by 11.2 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 37.6 business days (threshold: 2.0 business days)
Exceeded by 35.6 business days
Billing Review
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Rosemary Anderson
Scheduled
N/A
Created
Dec 16, 2:49 PM
Invoice #
N/A

Details