Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (59 biz days late)
🕐 Clock stopped: Canceled (Mar 30, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 16, 2026
21 business days (counted)
Running total: 21 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 10, 2026
35 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 57 of ? biz days used
13d
▶ Clock Running
Status: Billing Review
Mar 11 → Mar 30, 2026
13 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Closed
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 70 of ? biz days used
Created: Dec 16, 2025
Canceled: Mar 30, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 16 → Dec 16 |
Created |
▶ Running
|
0 |
0 |
| Dec 16 → Dec 16 |
Scheduled |
▶ Running
|
0 |
0 |
| Dec 16 → Jan 16 |
Ready for Scheduling |
▶ Running
|
21 |
21 |
| Jan 16 → Mar 10 |
Scheduled |
▶ Running
|
35 |
56 |
| Mar 10 → Mar 11 |
Ready for Scheduling |
▶ Running
|
1 |
57 |
| Mar 11 → Mar 30 |
Billing Review |
▶ Running
|
13 |
70 |
| Mar 30 → Mar 30 |
Closed |
▶ Running
|
0 |
70 |
Coordinators
57.8 days
Over SLA
Billing
14.0 days
Over SLA
Created: Dec 16, 2025
Due: Dec 31, 2026
Completed: Mar 30, 2026 (276 days early)
⏱️
36.0d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
66.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
36.0 days stuck in "Scheduled"
⏱️
Total Delay
66.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
21.8d
/ 1.0d SLA
Scheduled
36.0d
/ 2.0d SLA
Billing Review
14.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/16/2025 1440 ack msg- Compliance; LM w/WZ ; 1/8/2026 NNL ; 1906 SZ avail; 1924 LM w/Jonathan re cnfm; 1/13/2026 1304 CM 2nd msg w/Jonathan; 1/15/2026 1251 CM 3rd msg w/Jonathan; 1747 Jonathan cnfm ; 1803 ack cnfm; LM w/SZ; 1917 SZ ack cnfm; 3/10/2026 1636 assign cxl - no reason; 1815 ack cxl - LM w/SZ; 1822 SZ ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
53d 7h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
2h 3m
🏁
From:
Billing Review, Closed
To:
Closed, Canceled
Duration in Previous:
19d 17h, 0m
Bottlenecks
Ready for Scheduling
Duration: 21.5 business days (threshold: 1.0 business days)
Exceeded by 20.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Billing Review
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days