Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326858 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Dec 16, 2025 → Jan 15, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 23, 2025
🕐 Clock stopped: Completed (Jan 15)
⏸ 15d excluded (parts wait + holding)
✗ SLA Missed (8d late)
Dispatch 0.1d
Material Management 12.0d
Coordinators 11.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
12.0 days
Over SLA
Coordinators
11.4 days
Over SLA
Billing
0.0 days
Created: Dec 16, 2025 Due: Dec 23, 2025 Completed: Jan 15, 2026 (22 days late)
📅
22.5 days Total Age
⏱️
12.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
19.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 24, 2025
Visit 2 Jan 15, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 12.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.1d / 0.5d SLA
Awaiting Parts
12.0d / 3.0d SLA
Reschedule
0.3d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.29.25 PO received

12/19/25 AJinerson - reassigning to new tech who has skillset now and is taking over this account/site.

PO request sent 12/23/25

🔧 Work Performed
replaced monitor cover and missing rivet on push handle - returned to service
🔍 Technician Findings
found monitor cover on unit damaged and missing rivet on head-end push handle - PO request sent 12/23/25
⚠️ Problem Description
Requested by GE: Backing for pop rivet securing right side driving handle missing, collection pan under litter broken at head.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Dec 16, 3:06 PM
Work Order: WO-01326858
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 16, 4:12 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 5m
👷
▶
2 Status: Assigned Dec 16, 4:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Ray-Anthony Alston
⏳ 3.9 business days
🆕
▶
2 Status: Entered Dec 19, 1:50 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0hVU000005FnOvYAK, Matthew Sebzda
⏳ 4.0 business days
⏱️
2x Labor Added Dec 24, 6:05 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.7 business days
📦
▶
2 Parts Requested Dec 30, 8:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 11d 6h
🚨 12.5 business days
🔩
▶
2 3x Parts Added Jan 15, 2:56 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 15d 18h
⏱️
▶
2 2x Labor Added Jan 15, 5:08 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 2h 12m, 0m
📄
▶
2 Status: Ready to Bill Jan 16, 2:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 19, 1:43 PM
Invoice Number: SM-251573

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📦
Parts Order 00087491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 16, 3:06 PM
Invoice #
SM-251573

Work Details (7)

Name Type Status Qty Amount Date
WL-03047543 Labor Open 0.5 $47.50 Dec 24, 6:05 PM
WL-03047544 Labor Open 0.5 $0.00 Dec 24, 6:05 PM
WL-03066566 Parts Open 1 $5.95 Jan 15, 2:56 PM
WL-03066567 Parts Open 1 $57.89 Jan 15, 2:56 PM
WL-03066568 Expenses Open 1 $0.00 Jan 15, 2:56 PM
WL-03066901 Labor Open 1 $95.00 Jan 15, 5:08 PM
WL-03066902 Labor Open 0.25 $0.00 Jan 15, 5:08 PM

Details