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← WO Overview

WO-01326935 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Dec 17, 2025 → Feb 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 24, 2025
✗ SLA Missed (29 biz days late)
Active: 34 biz days
Paused: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 17 → Jan 5, 2026
11 business days (counted)
Running total: 11 of 5 biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 11 of 5 biz days used
14d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 26, 2026
14 business days (counted)
Running total: 25 of 5 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 10, 2026
11 business days (not counted)
9d
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 24, 2026
9 business days (counted)
Running total: 34 of 5 biz days used
Created: Dec 17, 2025 Completed: Feb 24, 2026
Business Days Used 34 / 5
0 5d budget +29d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 5
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0 / 5
Dec 17 → Dec 17 Assigned ▶ Running 0 0 / 5
Dec 17 → Jan 5 Scheduled ▶ Running 11 11 / 5
Jan 5 → Jan 5 Entered ▶ Running 0 11 / 5
Jan 5 → Jan 26 Assigned ▶ Running 14 25 / 5
Jan 26 → Feb 10 Awaiting Parts ⏸ Paused 11 —
Feb 10 → Feb 24 Reschedule ▶ Running 9 34 / 5
Dispatch 0.0d
Material Management 11.1d
Coordinators 36.1d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.1 days
Over SLA
Coordinators
36.1 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Dec 24, 2025 Completed: Feb 24, 2026 (61 days late)
📅
45.3 days Total Age
⏱️
14.7d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
44.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 29, 2025
Visit 2 Jan 15, 2026
Visit 3 Feb 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 14.7 days stuck in "Assigned"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
15.3d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Awaiting Parts
11.1d / 3.0d SLA
Reschedule
9.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 JRolston - Part is scheduled for delivery today, 2/9, FedEx tr# 888480344521. ​​​​​​​


1/5/26 CDempsey- wo being transferred back to Nick's tech.

12/29/25 CDempsey- Tyler was not permitted into the facility due to credentialing.

12/17/25 CDempsey- Tyler Bollman flying to Utah. Will be onsite on Monday Dec 29th.

🔧 Work Performed
not allowed on site due to credentialing, all travel hours and expenses logged here Replaced stirrup assembly on the left side of bed FL
🔍 Technician Findings
Found that left stirrup assembly will need to be replaced. FL
⚠️ Problem Description
Requested by GE: Patient left stirrup will not lock
📄 Description
Birthing Bed

Timeline

📋
Work Order Created Dec 17, 8:11 AM
Work Order: WO-01326935
Type: Repair
Priority: P5
📅
▶
3 Status: Ready for Scheduling Dec 17, 8:18 AM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
👷
Technician Assigned by Craig Dempsey Dec 17, 1:02 PM
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
📅
▶
2 Dispatch Scheduled Dec 17, 1:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Craig Dempsey
From: Assigned
To: Scheduled
Duration in Previous: 4h 44m
⚠️ 8.0 business days
⏱️
16x Labor Added Dec 29, 10:04 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 7.5, 1, 29, 21
⏳ 4.2 business days
🆕
▶
2 Status: Entered Jan 5, 1:29 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Fernando Lemos
⚠️ 9.0 business days
⏱️
Labor Added Jan 15, 5:44 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.8 business days
📦
▶
2 Parts Requested Jan 26, 6:11 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Fernando Lemos
From: Assigned
To: Awaiting Parts
Duration in Previous: 21d 4h
🚨 11.7 business days
🔩
▶
2 2x Parts Added Feb 10, 8:29 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 14h
⚠️ 9.0 business days
⏱️
▶
2 2x Labor Added Feb 23, 7:45 PM
2x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 64
⏱️
▶
2 Labor Added Feb 23, 7:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Reschedule
To: Completed
Duration in Previous: 13d 11h
🏁
▶
2 Status: Closed Feb 23, 8:08 PM
Status: Closed → Status: Completed
✔️
Status: Completed by Nicholas Willick
From: Closed
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Fernando Lemos Feb 23, 9:09 PM
From: Completed
To: Closed
Duration in Previous: 59m
⚠️ 6.4 business days
📄
▶
2 Status: Ready to Bill Mar 3, 10:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 4.2 business days
🧾
Invoice Created Mar 9, 12:29 PM
Invoice Number: SM-255510

Bottlenecks

Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 14.7 business days (threshold: 4.0 business hours)
Exceeded by 14.2 business days
Awaiting Parts
Duration: 11.1 business days (threshold: 3.0 business days)
Exceeded by 8.1 business days
Reschedule
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📦
Parts Order 00089086
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Dec 17, 8:11 AM
Invoice #
SM-255510

Work Details (24)

Name Type Status Qty Amount Date
WL-03049483 Labor Open 7.5 $0.00 Dec 29, 10:04 PM
WL-03049484 Labor Open 7.5 $0.00 Dec 29, 10:04 PM
WL-03049485 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049486 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049487 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049488 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049489 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049490 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049491 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049492 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049493 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049494 Expenses Open 1 $0.00 Dec 29, 10:04 PM
WL-03049495 Travel Open 29 $0.00 Dec 29, 10:04 PM
WL-03049496 Travel Open 21 $0.00 Dec 29, 10:04 PM
WL-03049497 Travel Open 21 $0.00 Dec 29, 10:04 PM
WL-03049498 Travel Open 29 $0.00 Dec 29, 10:04 PM
WL-03066960 Labor Open 0.5 $47.50 Jan 15, 5:44 PM
WL-03098792 Parts Open 1 $996.49 Feb 10, 8:29 AM
WL-03098793 Expenses Open 1 $0.00 Feb 10, 8:29 AM
WL-03116867 Labor Open 2 $190.00 Feb 23, 7:45 PM
WL-03116866 Labor Open 2 $0.00 Feb 23, 7:45 PM
WL-03116872 Travel Open 64 $0.00 Feb 23, 7:46 PM
WL-03116871 Travel Open 64 $0.00 Feb 23, 7:46 PM
WL-03116879 Labor Open 2 $0.00 Feb 23, 7:52 PM

Details