Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326938 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Dec 17, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (13d early)
Dispatch 0.0d
Coordinators 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Billing
1.5 days
Over SLA
Created: Dec 17, 2025 Due: Dec 31, 2025 Completed: Dec 18, 2025 (13 days early)
📅
1.1 days Total Age
⏱️
1.5d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 1.5 days stuck in "Ready to Bill"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 Cever created and dispatched for SN 100234197 US MED NJ

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
FCO69.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 17, 8:27 AM
Work Order: WO-01326938
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Dec 17, 8:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 5m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏱️
▶
2 6x Labor Added Dec 17, 8:00 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Shady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11h 26m, 0m
⏱️
▶
2 Labor Added Dec 18, 9:32 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 33m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 35m
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Dec 17, 8:00 AM
Created
Dec 17, 8:27 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03041298 Labor Open 1.5 $0.00 Dec 17, 8:00 PM
WL-03041299 Labor Open 6.5 $380.00 Dec 17, 8:00 PM
WL-03041300 Labor Open 2 $620.00 Dec 17, 8:00 PM
WL-03041301 Expenses Open 1 $0.00 Dec 17, 8:00 PM
WL-03041302 Travel Open 87 $0.00 Dec 17, 8:00 PM
WL-03041303 Travel Open 87 $0.00 Dec 17, 8:00 PM
WL-03041686 Labor Open 0.016666666666667 $152.00 Dec 18, 9:32 AM

Details