Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327001 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 17, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 20)
✓ SLA Met (11d early)
Dispatch 0.1d
Coordinators 2.9d
Field Work 1.0d
Billing 3.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.9 days
Over SLA
Field Work
1.0 days
Billing
3.5 days
Over SLA
Created: Dec 17, 2025 Due: Dec 31, 2025 Completed: Dec 22, 2025 (9 days early)
📅
3.9 days Total Age
⏱️
3.5d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 17, 2025
Visit 2 Dec 19, 2025

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 3.5 days stuck in "Ready to Bill"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/17/2025 ALuman - dispatch to Raymond Ebanks for SN 100297681 located at US Med Orlando
🔧 Work Performed
FCO86600069. Travel to hotel.
🔍 Technician Findings
FCO86600069.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 17, 11:32 AM
Work Order: WO-01327001
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 17, 12:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-17T05:00:00.000+0000, 2025-12-17T00:00:00.000+0000, 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 27m
⏱️
5x Labor Added Dec 17, 9:58 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.75, 1, 13
⏳ 2.3 business days
⏱️
▶
2 Labor Added Dec 20, 5:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 3d 5h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 22, 1:24 PM
From: Completed
To: Closed
Duration in Previous: 1d 19h
⏱️
▶
2 Labor Added Dec 23, 8:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 26m
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 0m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 17, 8:00 AM
Created
Dec 17, 11:32 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03041395 Labor Open 2 $190.00 Dec 17, 9:58 PM
WL-03041396 Labor Open 0.75 $465.00 Dec 17, 9:58 PM
WL-03041397 Expenses Open 1 $0.00 Dec 17, 9:58 PM
WL-03041398 Expenses Open 1 $0.00 Dec 17, 9:58 PM
WL-03041399 Travel Open 13 $0.00 Dec 17, 9:58 PM
WL-03044546 Labor Open 1 $95.00 Dec 20, 5:45 PM
WL-03045998 Labor Open 0.016666666666667 $114.00 Dec 23, 8:48 AM

Details