Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327005 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 17, 2025 → Dec 23, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 20)
✓ SLA Met (11d early)
Dispatch 0.1d
Coordinators 2.9d
Field Work 2.0d
Billing 2.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.9 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 17, 2025 Due: Dec 31, 2025 Completed: Dec 23, 2025 (8 days early)
📅
4.9 days Total Age
⏱️
4.6d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 4.6 days stuck in "Closed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/17/2025 ALuman - dispatch to Raymond Ebanks for SN 100448598 located at US Med Orlando
🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 17, 11:38 AM
Work Order: WO-01327005
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 17, 12:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-18T05:00:00.000+0000, 2025-12-18T00:00:00.000+0000, 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 25m
⏱️
2x Labor Added Dec 17, 9:54 PM
Type: Labor
Status: Open
Qty: 1, 0.25
⏳ 2.3 business days
✔️
Status: Completed by Raymond Ebanks Dec 20, 6:28 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 6h
⏳ 2.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 23, 2:18 PM
From: Completed
To: Closed
Duration in Previous: 2d 19h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Dec 29, 9:31 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h
🧾
Invoice Created Jan 2, 11:09 AM
Invoice Number: SM-250327

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 17, 8:00 AM
Created
Dec 17, 11:38 AM
Invoice #
SM-250327

Work Details (3)

Name Type Status Qty Amount Date
WL-03041391 Labor Open 1 $95.00 Dec 17, 9:54 PM
WL-03041392 Labor Open 0.25 $155.00 Dec 17, 9:54 PM
WL-03048692 Labor Open 0.016666666666667 $38.00 Dec 29, 9:31 AM

Details