Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327044 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 17, 2025 → Dec 17, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 24, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.9d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Billing
0.1 days
Created: Dec 17, 2025 Due: Dec 24, 2025 Completed: Dec 18, 2025 (6 days early)
📅
0.9 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced roll pin on foot pedal tested functions and returned to service
🔍 Technician Findings
roll pin on pedal inop
⚠️ Problem Description
Kenneth Lancara: repair request foot pedal inoperable
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 17, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 17, 2:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
⏱️
▶
2 2x Labor Added Dec 17, 8:31 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 25m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 11:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 5m
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 50m
🚨 42.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-249368

Bottlenecks

Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 17, 1:23 PM
Invoice #
SM-249368

Work Details (2)

Name Type Status Qty Amount Date
WL-03041325 Labor Open 1 $0.00 Dec 17, 8:31 PM
WL-03041326 Parts Open 1 $0.00 Dec 17, 8:31 PM

Details