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WO-01327057 ↗ ServiceMax

BURTON MEDICAL • Repair • P3

📍 Naples Ctr For Derm And Cosmetic Surgery — 406 N Indiana Ave, Englewood FL, 34223

Dec 17, 2025 → Jun 26, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 22, 2025
✗ SLA Missed (6 biz days late)
Active: 9 biz days
Paused: 121 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 22, 2025
2 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Incomplete
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Completed
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Reschedule
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 7 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 29 → Dec 29, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 9 of 3 biz days used
⏸121d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 31 → Jun 25, 2026
121 business days (not counted)
Created: Dec 17, 2025 Completed: Jun 25, 2026
Business Days Used 9 / 3
0 3d budget +6d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 3
Dec 17 → Dec 18 Ready for Scheduling ▶ Running 1 1 / 3
Dec 18 → Dec 18 Assigned ▶ Running 0 1 / 3
Dec 18 → Dec 22 Scheduled ▶ Running 2 3 / 3
Dec 22 → Dec 23 Tech On Site ▶ Running 1 4 / 3
Dec 23 → Dec 23 Incomplete ▶ Running 0 4 / 3
Dec 23 → Dec 23 Completed ▶ Running 0 4 / 3
Dec 23 → Dec 29 Reschedule ▶ Running 3 7 / 3
Dec 29 → Dec 29 Awaiting Parts ⏸ Paused 0 —
Dec 29 → Dec 31 Assigned ▶ Running 2 9 / 3
Dec 31 → Jun 25 Awaiting Parts - Customer ⏸ Paused 121 —
Dispatch 0.0d
Material Management 121.7d
Coordinators 11.7d
Field Work 3.0d
Incomplete 0.1d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
121.7 days
Coordinators
11.7 days
Over SLA
Field Work
3.0 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Jun 26, 2026 Completed: Jun 26, 2026 (on time)
📅
131.6 days Total Age
⏱️
121.7d in Awaiting Parts - Customer Longest Stage
🔄
13 transitions Status Changes
⚠️
7.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 239 days old
🚨
Primary Delay 121.7 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Incomplete
0.1d
Reschedule
4.0d / 2.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Awaiting Parts - Customer
121.7d
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/26/26 lcoonrod marking as follow up resolved.

12/30 JJ: Waiting for Burton to send addtional parts

12/26/25 AJinerson - Followed up w/ tech sup who is looking into how we need to proceed here.

12/23/25 AJinerson - Discussed w/ tech SUP MF who is looking into how to proceed w/ this WO.

12/22 KWeiss, Moving w/o to reschedule. No parts for L2 to quote/order. Per special instructions, ALL parts MUST be ordered by Burton. Please call Ed at Burton to review your findings if #1) You are unable to return the light to service #2) Need to order any parts. Ed Doherty #800-444-9909 option 2.


12/18/25 AJinerson - Received email back from POC Maryellen confirming tech visit for 12/22 with arrival between 11am-1pm.

Sent email back confirming and asking for below:

On-site contact: Maryellen Doyle

Arrival instructions: I will be the contact person and my cell# 732-740-3709


12/18/25 AJinerson - Sent email back to Maryellen offering tech visit on Mon. 12/22 with eta between 11am-1pm.


12/18/25 AJinerson - Called Maryellen at the Englewood office to schedule tech visit and left VM regarding scheduling. 


12/17/25 AJinerson - Local EMSAR tech is out of area this week covering HCP work in GA and on PTO 12/22-12/26. Checking w/ tech sup on next available coverage to approve travel/tech.

🔧 Work Performed
Troubleshoot again- completed on Work Order WO-01353971
🔍 Technician Findings
Working exam light with some intermittent issues with light turning off
⚠️ Problem Description
Intermittent operation, this is the third call on this ight for the isue. Trouble shoot
📄 Description
Burton Medical AIM-50 (Series) Exam Light (A50FL, A53FL, A54FL25, A52Fl, A51FL, A50SC, A53SC, A54SC25, A52SC, A51SC, A50DC, A53DC, A54DC25, A52DC, A51DC, A50W, A53W, A54W25, A52W, A51W)

Timeline

📋
▶
2 Work Order Created Dec 17, 2:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 18, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 16m
🗓️
▶
2 Status: Scheduled Dec 18, 2:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-22T16:00:00.000+0000, 2025-12-22T13:00:00.000+0000, 2025-12-22T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Rob Rivera Dec 22, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⚠️
Status: Incomplete by Rob Rivera Dec 22, 9:37 PM
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 7h 58m, 0m
⏱️
5x Labor Added Dec 22, 9:46 PM
Type: Labor, Travel
Status: Open
Qty: 1, 194, 3.5
🔄
Status: Reschedule by Keith Weiss Dec 22, 10:20 PM
From: Incomplete
To: Reschedule
Duration in Previous: 42m
⏳ 4.2 business days
📦
▶
4 Parts Requested Dec 29, 10:26 AM
Parts Requested → Status: Awaiting Parts → Technician Assigned → Status: Assigned
📦
Status: Awaiting Parts by Mark Franks
From: Reschedule
To: Awaiting Parts
Duration in Previous: 6d 12h
👷
Technician Assigned by Mark Franks
Technician: a0h8Y00000JzkCRQAZ, Joseph Anderson
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
👤
Status: Awaiting Parts - Customer by Abby Jinerson Dec 31, 1:33 PM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2d 3h
🚨 122.0 business days
✔️
Status: Completed by Rhonnie Reeves Jun 25, 10:02 AM
From: Awaiting Parts - Customer
To: Completed
Duration in Previous: 175d 19h
⏳ 2.0 business days
🏁
Status: Closed by Mark Franks Jun 26, 4:46 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill Jun 29, 11:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.0 business days
🧾
Invoice Created Jul 6, 9:46 PM
Invoice Number: SM-265880

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📦
Parts Order 00087359
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Joseph Anderson
Scheduled
N/A
Created
Dec 17, 2:33 PM
Invoice #
SM-265880

Work Details (5)

Name Type Status Qty Amount Date
WL-03045857 Labor Open 1 $120.00 Dec 22, 9:46 PM
WL-03045858 Travel Open 194 $0.00 Dec 22, 9:46 PM
WL-03045859 Labor Open 3.5 $402.50 Dec 22, 9:46 PM
WL-03045860 Labor Open 3.5 $402.50 Dec 22, 9:46 PM
WL-03045861 Travel Open 194 $0.00 Dec 22, 9:46 PM

Details