Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327072 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 17, 2025 → Dec 18, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 24, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 1.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Billing
0.1 days
Created: Dec 17, 2025 Due: Dec 24, 2025 Completed: Dec 18, 2025 (6 days early)
📅
1.5 days Total Age
⏱️
1.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 1.3 days stuck in "Assigned"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced fowler motor tested bed functions and returned bed to service
🔍 Technician Findings
fowler motor inop
⚠️ Problem Description
repair request fowler motor inop Lancara, Kenneth
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 17, 3:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 17, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
⏳ 1.9 business days
⏱️
▶
2 2x Labor Added Dec 18, 6:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 19, 12:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 1m
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 1:17 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23m
💰
Status: Invoiced by Hannah Shaw Dec 19, 1:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
⏳ 2.0 business days
🧾
Invoice Created Dec 22, 8:00 AM
Invoice Number: SM-249631

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 17, 3:10 PM
Invoice #
SM-249631

Work Details (2)

Name Type Status Qty Amount Date
WL-03042537 Labor Open 2 $0.00 Dec 18, 6:52 PM
WL-03042538 Parts Open 1 $0.00 Dec 18, 6:52 PM

Details