Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327106 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Dec 17, 2025 → Feb 2, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (33d late)
Coordinators 33.8d
Billing 1.5d
✗ SLA Missed
Coordinators
33.8 days
Over SLA
Billing
1.5 days
Created: Dec 17, 2025 Due: Dec 31, 2026 Completed: Feb 2, 2026 (332 days early)
📅
33.2 days Total Age
⏱️
24.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026
Visit 3 Jan 28, 2026
Visit 4 Jan 29, 2026
Visit 5 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 24.7 days stuck in "Scheduled"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
30.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 1730 CM ack msg; LM w/BB,GS,SS; 0952 LM w/ME; 1000 ME avail; 1055 LM w/McKenzie re cnfm; 1151 McKenzie cnfm; 1312 ack cnfm; LM w/ME; 12/19/2/025 1245 ME ack cnfm; 1/22/2026 1948 McKenzie adding M 1200-1600 ; ack msg; LM w/ME

Timeline

📋
▶
2 Work Order Created Dec 17, 5:37 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.8 business days
🗓️
▶
2 Status: Scheduled Dec 19, 2:45 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Michelle Evans
🚨 25.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 22, 8:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 34d 5h
⏳ 1.5 business days
📅
▶
2 Dispatch Scheduled Jan 25, 10:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 14h
⚠️ 5.9 business days
⏱️
▶
2 13x Labor Added Feb 2, 6:59 AM
13x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
💵
▶
2 9x Expenses Added Feb 2, 7:30 AM
9x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 2, 7:44 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 20h, 0m
💵
4x Expenses Added Feb 2, 8:00 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 7h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 22m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 24.7 business days (threshold: 2.0 business days)
Exceeded by 22.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Jan 26, 1:00 PM
Created
Dec 17, 5:37 PM
Invoice #
SM-253121

Work Details (31)

Name Type Status Qty Amount Date
WL-03087548 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087550 Labor Open 8 $830.00 Feb 2, 6:59 AM
WL-03087549 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087552 Labor Open 8.5 $340.00 Feb 2, 6:59 AM
WL-03087551 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087540 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087541 Labor Open 4 $830.00 Feb 2, 6:59 AM
WL-03087542 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087543 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087544 Labor Open 8 $830.00 Feb 2, 6:59 AM
WL-03087545 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087546 Labor Open 0.5 $20.00 Feb 2, 6:59 AM
WL-03087547 Labor Open 8 $830.00 Feb 2, 6:59 AM
WL-03087553 Travel Open 58 $41.76 Feb 2, 7:00 AM
WL-03087568 Expenses Open 1 $205.79 Feb 2, 7:30 AM
WL-03087570 Expenses Open 1 $205.79 Feb 2, 7:30 AM
WL-03087567 Expenses Open 1 $205.79 Feb 2, 7:30 AM
WL-03087569 Expenses Open 1 $205.79 Feb 2, 7:30 AM
WL-03087562 Expenses Open 1 $555.16 Feb 2, 7:30 AM
WL-03087563 Expenses Open 1 $3.30 Feb 2, 7:30 AM
WL-03087564 Expenses Open 1 $238.04 Feb 2, 7:30 AM
WL-03087565 Expenses Open 1 $205.79 Feb 2, 7:30 AM
WL-03087566 Expenses Open 1 $224.00 Feb 2, 7:30 AM
WL-03087573 Expenses Open 1 $205.79 Feb 2, 7:33 AM
WL-03087572 Expenses Open 1 $205.79 Feb 2, 7:33 AM
WL-03087574 Expenses Open 1 $35.26 Feb 2, 7:44 AM
WL-03087575 Expenses Open 1 $357.49 Feb 2, 7:44 AM
WL-03087578 Expenses Open 1 $68.00 Feb 2, 8:00 AM
WL-03087579 Expenses Open 1 $68.00 Feb 2, 8:00 AM
WL-03087580 Expenses Open 1 $68.00 Feb 2, 8:00 AM
WL-03087581 Expenses Open 1 $68.00 Feb 2, 8:00 AM

Details