📍 Accuray Inc — 2417 W Badger Rd, Madison WI, 53713-2300
Dec 18, 2025 → Jan 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Dec 18 → Jan 14, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 18, 2025Completed: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 18 → Dec 18
Created
▶ Running
0
0
Dec 18 → Jan 14
Assigned
▶ Running
17
17
Jan 14 → Jan 16
Tech On Site
▶ Running
2
19
Dispatch0.0d
Coordinators18.0d
Field Work2.7d
Billing62.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.0 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
62.0 days
Over SLA
Created: Dec 18, 2025
Due: Jan 18, 2026
Completed: Jan 21, 2026 (2 days late)
📅
22.0 daysTotal Age
⏱️
51.9d in Billing ReviewLongest Stage
🔄
13 transitionsStatus Changes
⚠️
72.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay51.9 days stuck in "Billing Review"
⏱️
Total Delay72.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.0d / 0.5d SLA
Tech On Site
2.7d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Billing Review
56.2d / 2.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
3.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump and IDP dry pump with exchange units.
Reset IDP tip seal hours to 0.
Cleaned, reassembled and tested TPS to factory specification.
⚠️Problem Description
Note
08.12.2025 16:43:46 JUFOSTER
IT21444000 tps not pumping down. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
08.12.2025 16:41:34 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-12-08 16:41:25
IT21444000 tps not pumping down
📄Description
TPS-compact TV84 KF40-115V
📞Call Description
VPD Bench Overhaul Trade TPS
Jan 16, 2026 4:56pm
@MICHAEL MCNAMARA WO has been reviewed.
Jan 22, 2026 11:57am
@MICHAEL MCNAMARA CSA order type is missing, not sure if this is significant. WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Dec 18, 11:12 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPCIA4, Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨18.0 business days
🔧
Status: Tech On Site by Shawn KelleyJan 14, 1:32 PM
From:Assigned
To:Tech On Site
Duration in Previous:27d 2h
⏳3.0 business days
⏱️
Labor Added Jan 16, 1:18 PM
Type:Labor
Status:Open
Qty:4
🔩
2x Parts Added Jan 16, 1:24 PM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyJan 16, 1:33 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 0h, 0m
💵
Status: Billing Review by Hannah ShawJan 16, 4:56 PM
From:Closed
To:Billing Review
Duration in Previous:3h 22m
⏳2.9 business days
✔️
Status: Completed by Shawn KelleyJan 21, 8:06 AM
From:Billing Review, Completed
To:Completed, Closed
Duration in Previous:4d 15h, 0m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawJan 22, 11:46 AM
From:Closed
To:Billing Review
Duration in Previous:1d 3h
🚨52.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAApr 6, 12:31 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:73d 23h
📨
Status: Invoice Pending by Hannah ShawApr 7, 10:18 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Billing Review
Duration in Previous:21h 47m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAApr 8, 12:42 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:1d 2h
📨
Status: Invoice Pending by Hannah ShawApr 8, 3:05 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2h 23m
📄
Status: Ready to Bill by Hannah ShawApr 8, 3:13 PM
From:Invoice Pending
To:Ready to Bill
Duration in Previous:8m
📨
Status: Invoice Pending by Hannah ShawApr 8, 3:25 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11m
⏳4.0 business days
🧾
▶
2
Invoice Created Apr 13, 9:53 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:4d 18h
Bottlenecks
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Billing Review
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 51.9 business days (threshold: 2.0 business days)
Exceeded by 49.9 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Invoice Pending
Duration: 3.6 business days (threshold: 2.0 business days)