Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327166 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Boston Scientific — 4100 Hamline Ave N, Saint Paul MN, 55112

Dec 18, 2025 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (77 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
86d
▶ Clock Running
Status: Assigned
Dec 18 → Apr 23, 2026
86 business days (counted)
Running total: 86 of ? biz days used
Created: Dec 18, 2025 Completed: Apr 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Apr 23 Assigned ▶ Running 86 86
Dispatch 0.0d
Coordinators 86.9d
Field Work 0.0d
Billing 19.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
86.9 days
Over SLA
Field Work
0.0 days
Billing
19.4 days
Over SLA
Created: Dec 18, 2025 Due: Jan 18, 2026 Completed: Apr 9, 2026 (80 days late)
📅
77.0 days Total Age
⏱️
86.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
100.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 86.9 days stuck in "Assigned"
⏱️
Total Delay 100.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
86.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Billing Review
8.6d / 2.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
4.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench Overhaul: Customer request screen replacement and Overhaul. Evaluation, unit passed calibration, but gain high Cleaned valve block, replace all O-ring, plunger seal, internal calibrated leak, cable leak temp, display control panel. cleaned inside spec-tube body, ion chamber, ion support pole, replaced filament, metal gasket, retorque spec-tube header. started unit, the sensitivity still drifting to -9 range. Installed Exchange spectrometer with SYSALLOY filament. Restarted up unit, perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Bad display screen, sensitivity drifting.
⚠️ Problem Description
Note 09.12.2025 10:09:02 WF-BATCH Agent: PIERCEB Timestamp: 2025-12-09 09:08:49 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Salesperson - Eric Friedman Refurb/Repair. Plus Screen Replacement
📄 Description
VS BR15 Bench Mount Leak Detector
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
▶
3 Work Order Created Dec 18, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
🚨 87.0 business days
🔩
6x Parts Added Apr 23, 10:27 AM
Type: Parts
Status: Open
Qty: 2, 1
⏱️
▶
2 Labor Added Apr 23, 11:33 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From: Assigned
To: Completed
Duration in Previous: 125d 23h
🏁
Status: Closed by Minh Huynh Apr 23, 11:40 AM
From: Completed
To: Closed
Duration in Previous: 3m
💵
Status: Billing Review by Hannah Shaw Apr 23, 3:26 PM
From: Closed
To: Billing Review
Duration in Previous: 3h 45m
⚠️ 8.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA May 5, 6:51 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11d 15h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 12, 1:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 6h
⚠️ 5.0 business days
💰
Status: Invoiced by Hannah Shaw May 18, 9:30 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5d 20h
⚠️ 8.0 business days
🧾
Invoice Created May 28, 11:07 AM
Invoice Number: SM-261757

Bottlenecks

Assigned
Duration: 86.9 business days (threshold: 4.0 business hours)
Exceeded by 86.4 business days
Billing Review
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Invoice Pending
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Dec 18, 11:21 AM
Invoice #
SM-261757

Work Details (7)

Name Type Status Qty Amount Date
WL-03197588 Parts Open 2 $0.00 Apr 23, 10:27 AM
WL-03197589 Parts Open 1 $0.00 Apr 23, 10:27 AM
WL-03197590 Parts Open 1 $0.00 Apr 23, 10:27 AM
WL-03197591 Parts Open 1 $0.00 Apr 23, 10:27 AM
WL-03197592 Parts Open 1 $0.00 Apr 23, 10:27 AM
WL-03197593 Parts Open 1 $0.00 Apr 23, 10:27 AM
WL-03197768 Labor Open 4 $1,027.20 Apr 23, 11:33 AM

Details