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← WO Overview

WO-01327167 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Kidde Technologies Inc — 4200 Airport Dr NW, Wilson NC, 27896

Dec 18, 2025 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (78 biz days late)
Active: 87 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
80d
▶ Clock Running
Status: Assigned
Dec 18 → Apr 15, 2026
80 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 24, 2026
7 business days (counted)
Running total: 87 of ? biz days used
Created: Dec 18, 2025 Completed: Apr 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Apr 15 Assigned ▶ Running 80 80
Apr 15 → Apr 24 Tech On Site ▶ Running 7 87
Dispatch 0.0d
Coordinators 80.9d
Field Work 8.0d
Billing 24.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
80.9 days
Over SLA
Field Work
8.0 days
Over SLA
Billing
24.6 days
Over SLA
Created: Dec 18, 2025 Due: Jan 18, 2026 Completed: Apr 24, 2026 (95 days late)
📅
87.9 days Total Age
⏱️
80.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
107.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 80.9 days stuck in "Assigned"
⏱️
Total Delay 107.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
80.9d / 0.5d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Billing Review
20.4d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
2.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench Overhaul: evaluated, unit has a gain too high. 4/13/2026 Cleaned valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak, new HLD ion source board. Cleaned inside spec-tube body, ion chamber, ion support pole, metal gasket, retorque spec-tube header. started up unit, perform fine test procedure, the unit's sensitivity drifting up to -9 range back ground. Replaced next two spectrometer still failed. 4/15/2026 Installed exchange spectrometer with new SYS-ALLOY filament, restarted up unit, Perform fine test procedure, recordparameter, chart record MDL/Helium Stability. Unit leak check ok Shut off unit, pack it up,ship unit back to customer. 4/15/2026 Another spec-tube installed. Unit restarted.
🔍 Technician Findings
Bad Spectrometer.
📄 Description
VS BR15 Bench Mount Leak Detector

Timeline

📋
▶
3 Work Order Created Dec 18, 11:27 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 81.0 business days
🔧
Status: Tech On Site by Charles Sellon Apr 15, 11:59 AM
From: Assigned
To: Tech On Site
Duration in Previous: 117d 23h
⚠️ 8.0 business days
🔩
8x Parts Added Apr 24, 9:10 AM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Minh Huynh Apr 24, 9:56 AM
From: Tech On Site
To: Completed
Duration in Previous: 8d 21h
🏁
Status: Closed by Minh Huynh Apr 24, 10:15 AM
From: Completed
To: Closed
Duration in Previous: 18m
⏱️
Labor Added Apr 24, 10:26 AM
Type: Labor
Status: Open
Qty: 8
💵
Status: Billing Review by Hannah Shaw Apr 24, 5:07 PM
From: Closed
To: Billing Review
Duration in Previous: 6h 52m
🚨 20.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA May 22, 8:38 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 27d 15h
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 26, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 9h
⏳ 2.8 business days
💰
Status: Invoiced by Hannah Shaw May 28, 9:43 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 15h
🧾
Invoice Created May 28, 11:17 AM
Invoice Number: SM-262990

Bottlenecks

Assigned
Duration: 80.9 business days (threshold: 4.0 business hours)
Exceeded by 80.4 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 20.4 business days (threshold: 2.0 business days)
Exceeded by 18.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Dec 18, 11:27 AM
Invoice #
SM-262990

Work Details (9)

Name Type Status Qty Amount Date
WL-03199330 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199331 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199332 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199333 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199334 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199335 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199336 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199337 Parts Open 1 $0.00 Apr 24, 9:10 AM
WL-03199439 Labor Open 8 $1,027.20 Apr 24, 10:26 AM

Details