Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (52 biz days late)
🕐 Clock stopped: Canceled (Mar 19, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 29, 2025
6 business days (counted)
Running total: 6 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 29, 2026
21 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 32 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 16, 2026
26 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Closed
Mar 16 → Mar 19, 2026
3 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 18, 2025
Canceled: Mar 19, 2026
Show SLA Clock Detail (11 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 18 → Dec 18 |
Created |
▶ Running
|
0 |
0 |
| Dec 18 → Dec 18 |
Scheduled |
▶ Running
|
0 |
0 |
| Dec 18 → Dec 29 |
Ready for Scheduling |
▶ Running
|
6 |
6 |
| Dec 29 → Jan 29 |
Scheduled |
▶ Running
|
21 |
27 |
| Jan 29 → Jan 29 |
Ready for Scheduling |
▶ Running
|
0 |
27 |
| Jan 29 → Jan 30 |
Scheduled |
▶ Running
|
1 |
28 |
| Jan 30 → Feb 3 |
Ready for Scheduling |
▶ Running
|
2 |
30 |
| Feb 3 → Feb 3 |
Scheduled |
▶ Running
|
0 |
30 |
| Feb 3 → Feb 5 |
Ready for Scheduling |
▶ Running
|
2 |
32 |
| Feb 5 → Mar 16 |
Scheduled |
▶ Running
|
26 |
58 |
| Mar 16 → Mar 19 |
Closed |
▶ Running
|
3 |
61 |
Coordinators
61.6 days
Over SLA
Created: Dec 18, 2025
Due: Dec 31, 2026
Completed: Mar 19, 2026 (287 days early)
⏱️
27.0d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
57.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
27.0 days stuck in "Scheduled"
⏱️
Total Delay
57.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
12.8d
/ 1.0d SLA
Scheduled
48.8d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/18/2025 1136 CM ack msg ; LM w/JaB; 12/24/2025 1530 CM LM w/SB, AW; 1533 SB decline; 1614 LM w/SL; 1601 SL avail; 1615 LM w/Amy re cnfm; 12/26/2025 Amy cnfm; 1407 ack cnfm; LM w/SL; 1335 SL ack cnfm; 1/29/2026 1119 chg from 1500-2300 to 1600-2400; 1613 ack msg; LM w/SL; 1703 SL decline; 2011 LM w/AW ; 1/29/2026 2014 CM LM w/SB; 1/30/2026 1350 SL avail; 1857 LM w/Amy re cnfm; 2/1/2026 1836 need is now T-F 1600-0000; 2/2/26 1230 LM w/SL; 1257 SL avail - LM w/Amy re cnfm; 2/6/2026 1649 2nd msg w/Amy; 2/5/26 0914 Amy cnfm; ack cnfm, LM w/SL; 1008 SL ack cnfm
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m, 1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
11d 2h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
31d 2h
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
2h 25m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1h 25m
📅
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
4d 18h, 0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1d 19h
🏁
From:
Scheduled
To:
Closed
Duration in Previous:
39d 2h
🚫
From:
Closed
To:
Canceled
Duration in Previous:
2d 21h
Bottlenecks
Ready for Scheduling
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days