📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414
Dec 18, 2025 → Jan 8, 2026
✅ Completed
P55 business days from creation
Target:Dec 25, 2025
🕐 Clock stopped: Completed (Jan 8)
⏸ 20d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.0d
Material Management15.0d
Coordinators1.3d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
1.3 days
Over SLA
Billing
0.1 days
Created: Dec 18, 2025
Due: Dec 26, 2025
Completed: Jan 8, 2026 (12 days late)
📅
15.9 daysTotal Age
⏱️
15.0d in Awaiting PartsLongest Stage
🔄
8 transitionsStatus Changes
⚠️
12.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay12.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/8/26 AJinerson - WO needs to be reassigned to MSebzda, but WO is currently in awaiting parts. Checking w/ team to see if there's a way to reassign WO without having to return it to Dispatch and clear it out of it's current status.
MSebzda - Received parts and serviced 1/8/26
🔧Work Performed
replaced parts from big wheel - replaced side linkage - cycle tested unit - returned to service
🔍Technician Findings
found big wheel assembly inop - found side linkage inop
⚠️Problem Description
repair request
big wheel assembly inop
Sebzda, Matthew
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Dec 18, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 18, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 4m
📦
▶
2
Parts Requested Dec 18, 7:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:6h 25m
🚨15.6 business days
🔩
▶
2
4x Parts Added Jan 8, 3:39 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From:Awaiting Parts
To:Reschedule
Duration in Previous:20d 20h
🔩
2x Parts Added Jan 8, 5:18 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
2x Labor Added Jan 8, 6:36 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:2h 57m, 0m
📄
Status: Ready to Bill by Hannah ShawJan 9, 3:14 PM
From:Closed
To:Ready to Bill
Duration in Previous:20h 36m
📨
▶
2
Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨26.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number:SM-250929
Bottlenecks
Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)