📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466
Dec 18, 2025 → Jun 24, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 26, 2025
✗ SLA Missed (35 biz days late)
Active: 40 biz days
Paused: 88 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jun 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
13d
▶ Clock Running
Status: Assigned
Dec 18 → Jan 8, 2026
13 business days (counted)
Running total: 13 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 21, 2026
8 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 15 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Jan 29, 2026
4 business days (not counted)
25d
▶ Clock Running
Status: Reschedule
Jan 29 → Mar 6, 2026
25 business days (counted)
Running total: 40 of 5 biz days used
⏸76d
⏸ Clock Paused
Status: Awaiting Parts
Mar 6 → Jun 24, 2026
76 business days (not counted)
Created: Dec 18, 2025Completed: Jun 24, 2026
Business Days Used40 / 5
05d budget+35d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 18 → Dec 18
Created
▶ Running
0
0 / 5
Dec 18 → Dec 18
Ready for Scheduling
▶ Running
0
0 / 5
Dec 18 → Jan 8
Assigned
▶ Running
13
13 / 5
Jan 8 → Jan 21
Awaiting Parts
⏸ Paused
8
—
Jan 21 → Jan 23
Reschedule
▶ Running
2
15 / 5
Jan 23 → Jan 29
Awaiting Parts
⏸ Paused
4
—
Jan 29 → Mar 6
Reschedule
▶ Running
25
40 / 5
Mar 6 → Jun 24
Awaiting Parts
⏸ Paused
76
—
Dispatch0.0d
Material Management90.3d
Coordinators42.5d
Field Work0.0d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
90.3 days
Over SLA
Coordinators
42.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 18, 2025
Due: Dec 26, 2025
Completed: Jun 24, 2026 (179 days late)
📅
128.9 daysTotal Age
⏱️
76.6d in Awaiting PartsLongest Stage
🔄
12 transitionsStatus Changes
⚠️
119.6d overTotal Delay
📦
3 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1Dec 29, 2025
Visit 2Jan 23, 2026
Visit 3Mar 6, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay76.6 days stuck in "Awaiting Parts"
⏱️
Total Delay119.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
13.6d / 0.5d SLA
Awaiting Parts
90.3d / 3.0d SLA
Reschedule
28.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
1/23: replaced TFM stepper motors - still giving fault code 91-112 - ordered TFM module
ms3/6: received module - out of box failure - capacitor blew upon start up - replaced old module - retested bed to confirm fault - fault 91-112 still present - ordered another module p/n 146312S
5/15: received part - discussed with biomed that this bed will not be cost effective to repair due to the unknown nature of the electrical issue - have not been able to figure out what has caused the bed to fry the tfm board - recommend retiring bed as it is not functioning safely
6/24: unit retired per biomed
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327216Location: Mount Pleasant HospitalAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: L069AM7565Problem Description: Air system is giving an alarm.We are working wi
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 8, 2026
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327216Location: Mount Pleasant HospitalAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: L069AM7565Problem Description: Air system is giving an alarm.We are working wi
Timeline
📋
▶
2
Work Order Created Dec 18, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 18, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 45m
⏳3.0 business days
👷
Technician Assigned by Mark FranksDec 22, 10:23 PM
Technician:Matthew Sebzda
⏳4.2 business days
⏱️
2x Labor Added Dec 29, 7:03 PM
Type:Labor
Status:Open
Qty:1
⚠️7.6 business days
📦
▶
2
Parts Requested Jan 8, 9:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:20d 19h
⚠️9.0 business days
🔩
▶
2
2x Parts Added Jan 21, 10:27 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From:Awaiting Parts
To:Reschedule
Duration in Previous:13d 0h
⏳3.0 business days
⏱️
▶
3
Labor Added Jan 23, 1:37 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00088979
Status:Closed
📦
Status: Awaiting Parts by Matthew Sebzda
From:Reschedule
To:Awaiting Parts
Duration in Previous:2d 3h
⚠️5.0 business days
🔩
▶
2
2x Parts Added Jan 29, 1:38 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 23h
🚨26.0 business days
⏱️
▶
3
Labor Added Mar 6, 1:57 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00091749
Status:Canceled
📦
Status: Awaiting Parts by Matthew Sebzda
From:Reschedule
To:Awaiting Parts
Duration in Previous:36d 0h
🚨77.0 business days
✔️
▶
2
Status: Completed Jun 24, 3:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawJun 25, 4:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 1h
📨
▶
2
Status: Invoice Pending Jun 25, 5:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️8.8 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-265628
Bottlenecks
Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Reschedule
Duration: 25.7 business days (threshold: 2.0 business days)
Exceeded by 23.7 business days
Awaiting Parts
Duration: 76.6 business days (threshold: 3.0 business days)
Exceeded by 73.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)