Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327295 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 18, 2025 → Dec 18, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (12d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.1 days
Billing
0.1 days
Created: Dec 18, 2025 Due: Dec 31, 2025 Completed: Dec 18, 2025 (13 days early)
📅
0.3 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Request PM Service, check all functions Cogdill, Kevin
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Dec 18, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
▶
3 Status: Entered Dec 18, 4:45 PM
Status: Entered → Technician Assigned → Status: Tech On Site
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill
From: Assigned
To: Tech On Site
Duration in Previous: 0m
⏱️
Labor Added Dec 18, 5:05 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Dec 18, 5:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 19, 1:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 45m
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 1:17 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
💰
Status: Invoiced by Hannah Shaw Dec 19, 1:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
⏳ 2.0 business days
🧾
Invoice Created Dec 22, 9:00 AM
Invoice Number: SM-249631

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 18, 2:49 PM
Invoice #
SM-249631

Work Details (1)

Name Type Status Qty Amount Date
WL-03042366 Labor Open 1.5 $0.00 Dec 18, 5:05 PM

Details