Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327307 ↗ ServiceMax

Kenilworth Fire Department and Rescue Squad • Annual Annuity • P5

📍 Kenilworth Fire Department and Rescue Squad - Billing — 491 Washington Ave, Kenilworth NJ, 07033

Dec 18, 2025 → Dec 18, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 25, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (6d early)
Billing 1.3d
✓ SLA Met
Billing
1.3 days
Over SLA
Created: Dec 18, 2025 Due: Dec 26, 2025 Completed: Dec 18, 2025 (8 days early)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
(1) Stretcher, Stair Chair, Lockdown Retention System Bundle @ $590; (2) Stretcher, Stair Chair Bundle @ $565 ea.; Annual $1,720 1 PM per year 1 Unscheduled repair call per year (all parts are billable on repair calls)
⚠️ Problem Description
(1) Stretcher, Stair Chair, Lockdown Retention System Bundle @ $590; (2) Stretcher, Stair Chair Bundle @ $565 ea.; Annual $1,720 1 PM per year 1 Unscheduled repair call per year (all parts are billable on repair calls)

Timeline

📋
▶
3 Work Order Created Dec 18, 4:12 PM
Work Order Created → Status: Assigned → Labor Added
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📨
▶
3 Status: Invoice Pending Dec 19, 1:21 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249632
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
N/A
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Dec 18, 4:12 PM
Invoice #
SM-249632

Work Details (1)

Name Type Status Qty Amount Date
WL-03042244 Labor Open 1 $1,720.00 Dec 18, 4:12 PM

Details