Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327339 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 19, 2025 → Feb 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 29, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 34 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
⏸34d
⏸ Clock Paused
Status: Awaiting Parts
Dec 26 → Feb 17, 2026
34 business days (not counted)
Created: Dec 19, 2025 Completed: Feb 17, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0 / 5
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0 / 5
Dec 19 → Dec 26 Assigned ▶ Running 4 4 / 5
Dec 26 → Dec 26 Tech On Site ▶ Running 0 4 / 5
Dec 26 → Feb 17 Awaiting Parts ⏸ Paused 34 —
Dispatch 0.0d
Material Management 34.0d
Coordinators 5.1d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
34.0 days
Over SLA
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 19, 2025 Due: Dec 29, 2025 Completed: Feb 17, 2026 (49 days late)
📅
38.3 days Total Age
⏱️
34.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
43.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 20, 2025
Visit 2 Dec 26, 2025
Visit 3 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 237 days old
🚨
Primary Delay 34.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
34.0d / 3.0d SLA
Closed
8.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'26.02.16_MStelter 1) Canceled part order as I was able to make repair without it. After studying how the litter and the base are connected, I found a better place to place the ground to get better Ohm readings. '25.12.26_MStelter: 1) Try some remedies with no success. 2) Called Stryker Tech Support. They suggested replacing the power cord assembly. 3) Ordered parts. '25.12.20_MStelter: Moved asset from ER to repair shop.
🔍 Technician Findings
'25.12.20_MStelter: Tried to finish PM on asset but electrical resistance was too high.
⚠️ Problem Description
Mark Stelter: Please create a REPAIR WO. The electrical resistance is too high.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 19, 8:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 19, 8:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
⏳ 1.0 business days
⏱️
Labor Added Dec 20, 11:12 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Dec 26, 12:00 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
📦
▶
2 Parts Requested Dec 26, 12:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 7m
🚗
Travel Added Dec 26, 1:00 PM
Type: Travel
Status: Open
Qty: 92
🚨 34.0 business days
⏱️
▶
2 Labor Added Feb 16, 8:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Awaiting Parts, Completed
To: Completed, Closed
Duration in Previous: 52d 8h, 0m
⚠️ 8.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 1:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 5h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 57m, 0m
🚨 76.9 business days
🧾
Invoice Created Jun 16, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 34.0 business days (threshold: 3.0 business days)
Exceeded by 31.0 business days
Closed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days

🔗 Related Artifacts

📦
Parts Order 00087330
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 19, 8:07 AM
Invoice #
SM-255042

Work Details (5)

Name Type Status Qty Amount Date
WL-03044422 Labor Open 0.5 $0.00 Dec 20, 11:12 AM
WL-03047955 Labor Open 1 $0.00 Dec 26, 12:04 PM
WL-03047956 Labor Open 1 $0.00 Dec 26, 12:04 PM
WL-03047995 Travel Open 92 $0.00 Dec 26, 1:00 PM
WL-03107976 Labor Open 1 $0.00 Feb 16, 8:20 PM

Details