Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327363 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua-Wjhs Support Serv Center — 20 W Stow Rd Ste 3, Marlton NJ, 08053

Dec 19, 2025 → Apr 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 81 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Apr 2, 2026
70 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 9, 2026
5 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 13, 2026
2 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 17, 2026
4 business days (counted)
Running total: 81 of ? biz days used
Created: Dec 19, 2025 Completed: Apr 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Apr 2 Ready for Scheduling ▶ Running 70 70
Apr 2 → Apr 9 Scheduled ▶ Running 5 75
Apr 9 → Apr 9 Ready for Scheduling ▶ Running 0 75
Apr 9 → Apr 9 Entered ▶ Running 0 75
Apr 9 → Apr 13 Ready for Scheduling ▶ Running 2 77
Apr 13 → Apr 17 Scheduled ▶ Running 4 81
Dispatch 0.2d
Coordinators 84.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Coordinators
84.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Apr 17, 2026 (258 days early)
📅
82.0 days Total Age
⏱️
71.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
82.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 71.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 82.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
73.5d / 1.0d SLA
Scheduled
10.6d / 2.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 - ARuby - Parts have arrived. Dispatching to Michael Steencken for 4/17 email sent to TEdens@virtua.org for onsite visit.

04/09/2026 - ARuby - needs rescheduled waiting on parts

04/02/2026 SRobinson- Pwo-14137244 was canceled. Selecting follow up resolved.

04/02/2026 - ARuby - dispatching to Michael steencken for 4/6


03/24/2026 DMalloy - Follow up for remaining devices on this case. Working with tech sup to schdule new FSE onsite


02/10/2026 RArnold -Follow up for remaining devices on this case. Working with tech sup to schdule new FSE onsite

12/19/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01324435) -Follow up notes - 12/17/2025– Completed this week’s work and need a new work order for my return trip next week to complete #5 of devices on 12/22/26 NW


-Previous notes -

12/09/2025 Cever offered to start Dec 15th-17th Edens, Trevor <TEdens@virtua.org> trevor confirmed starting Dec 16th-17th

12/09/2025 Cever per email from POC Trevor 8 devices are at his Marlton location.

H28357097F73B

H28767255C551

H28817753948F

H28817694134C 

H28817716A442

H29034033C192

H28670714D24B

H290828144C29

🔧 Work Performed
FCO
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 19, 9:14 AM
Work Order: WO-01327363
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Dec 19, 11:00 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 46m
🚨 71.0 business days
👷
▶
3 Technician Assigned Apr 2, 10:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-06T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 103d 22h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Autumn Ruby Apr 9, 3:48 PM
From: Scheduled, Ready for Scheduling, Entered
To: Ready for Scheduling, Entered
Duration in Previous: 7d 5h, 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Apr 13, 3:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-17T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 23h
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Apr 17, 4:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 1h, 0m
⏳ 4.9 business days
⏱️
Labor Added Apr 23, 9:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 46m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Apr 17, 8:00 AM
Created
Dec 19, 9:14 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03191049 Labor Open 2 $0.00 Apr 17, 4:22 PM
WL-03191050 Labor Open 1 $475.00 Apr 17, 4:22 PM
WL-03191051 Labor Open 0.25 $310.00 Apr 17, 4:22 PM
WL-03197469 Labor Open 0.016666666666667 $76.00 Apr 23, 9:23 AM

Details