Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327404 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 19, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met
Active: 41 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Assigned
Dec 19 → Feb 20, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 19, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Feb 20 Assigned ▶ Running 41 41
Dispatch 0.5d
Coordinators 41.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.5 days
Coordinators
41.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 19, 2025 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
42.0 days Total Age
⏱️
41.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
43.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 237 days old
🚨
Primary Delay 41.5 days stuck in "Assigned"
⏱️
Total Delay 43.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Assigned
41.5d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
DS302 Rotary Vane pump (RV1Y)

Timeline

📋
▶
2 Work Order Created Dec 19, 11:02 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 19, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3h 42m
🚨 42.0 business days
✔️
Status: Completed by Kim Pearson Feb 20, 10:56 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 62d 20h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 24, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
▶
3 Status: Invoice Pending Feb 24, 9:32 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-254798

Bottlenecks

Assigned
Duration: 41.5 business days (threshold: 4.0 business hours)
Exceeded by 41.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 19, 11:02 AM
Invoice #
SM-254798

Work Details (1)

Name Type Status Qty Amount Date
WL-03043325 Parts Open 1 $619.00 Dec 19, 11:03 AM

Details