Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327411 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Dec 19, 2025 → Jan 9, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 26, 2025
🕐 Clock stopped: Completed (Jan 9)
⏸ 17d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 14.1d
Coordinators 2.5d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.1 days
Over SLA
Coordinators
2.5 days
Over SLA
Billing
0.3 days
Created: Dec 19, 2025 Due: Dec 29, 2025 Completed: Jan 9, 2026 (10 days late)
📅
16.0 days Total Age
⏱️
14.1d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
13.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 22, 2025
Visit 2 Jan 9, 2026

AI Analysis

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Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 14.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Awaiting Parts
14.1d / 3.0d SLA
Reschedule
0.6d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced gatch valve body assembly - cycle tested unit - returned to service
🔍 Technician Findings
12/22 TS: found gatch valve body leaking hyd fluid - needs replacement (p62 TM) - p/n 0785-014-043
⚠️ Problem Description
Requested by GE: Foot gatch not working
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 19, 11:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 19, 1:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 13m
⏳ 2.0 business days
⏱️
▶
3 Labor Added Dec 22, 5:58 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087154
Status: Closed
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 3d 4h
🚨 14.7 business days
🔩
▶
2 Parts Added Jan 9, 8:12 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 17d 14h
⏱️
▶
2 2x Labor Added Jan 9, 12:55 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 4h 43m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 12, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 26m
💰
Status: Invoiced by Hannah Shaw Jan 12, 4:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Jan 13, 8:00 AM
Invoice Number: SM-251028

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 14.1 business days (threshold: 3.0 business days)
Exceeded by 11.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📦
Parts Order 00087154
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 19, 11:21 AM
Invoice #
SM-251028

Work Details (4)

Name Type Status Qty Amount Date
WL-03045548 Labor Open 1 $0.00 Dec 22, 5:58 PM
WL-03059207 Parts Open 1 $0.00 Jan 9, 8:12 AM
WL-03059556 Labor Open 0.25 $0.00 Jan 9, 12:55 PM
WL-03059557 Labor Open 2.5 $0.00 Jan 9, 12:55 PM

Details