Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327424 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Lennox Hill Greenwich Village — 30 7th Ave, New York NY, 10011

Dec 19, 2025 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (54 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Dec 19 → Mar 22, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 19, 2025 Completed: Mar 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0
Dec 19 → Mar 22 Scheduled ▶ Running 61 61
Dispatch 0.0d
Coordinators 61.8d
Billing 2.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.8 days
Over SLA
Billing
2.5 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Mar 21, 2026 (285 days early)
📅
61.8 days Total Age
⏱️
61.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
63.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 16, 2026
Visit 2 Mar 17, 2026
Visit 3 Mar 19, 2026
Visit 4 Mar 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 61.4 days stuck in "Scheduled"
⏱️
Total Delay 63.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
61.4d / 2.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1200 ack msg; LM w/EZ; 1312 TK avail; 1324 LM w/Adam re cnfm; 1339 Adam cnfm; 1432 ack cnfm; LM w/TK; 1516 TK ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 19, 12:13 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 19, 3:31 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 16m
🚨 62.0 business days
⏱️
▶
2 4x Labor Added Mar 21, 5:13 AM
4x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
💵
▶
2 5x Expenses Added Mar 21, 5:24 AM
5x Expenses Added → 7x Expenses Added
💵
7x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 45
⏳ 0.0 business days
💵
▶
2 2x Expenses Added Mar 22, 8:55 AM
2x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 22, 9:02 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Mar 22, 9:11 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Todd Keith
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 92d 16h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 59m
💰
▶
2 Status: Invoiced Mar 27, 4:04 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257640

Bottlenecks

Scheduled
Duration: 61.4 business days (threshold: 2.0 business days)
Exceeded by 59.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
Mar 17, 4:00 PM
Created
Dec 19, 12:13 PM
Invoice #
SM-257640

Work Details (29)

Name Type Status Qty Amount Date
WL-03154268 Labor Open 9 $360.00 Mar 21, 5:13 AM
WL-03154267 Labor Open 8 $76.00 Mar 21, 5:13 AM
WL-03154266 Labor Open 0.25 $830.00 Mar 21, 5:13 AM
WL-03154265 Labor Open 15.5 $620.00 Mar 21, 5:13 AM
WL-03154270 Labor Open 8 $76.00 Mar 21, 5:15 AM
WL-03154269 Labor Open 0.25 $830.00 Mar 21, 5:15 AM
WL-03154274 Expenses Open 1 $15.95 Mar 21, 5:24 AM
WL-03154275 Expenses Open 1 $23.31 Mar 21, 5:24 AM
WL-03154276 Expenses Open 1 $32.08 Mar 21, 5:24 AM
WL-03154277 Expenses Open 1 $34.46 Mar 21, 5:24 AM
WL-03154273 Expenses Open 1 $837.18 Mar 21, 5:24 AM
WL-03154281 Expenses Open 1 $68.00 Mar 21, 5:26 AM
WL-03154280 Expenses Open 1 $68.00 Mar 21, 5:26 AM
WL-03154279 Expenses Open 1 $68.00 Mar 21, 5:26 AM
WL-03154278 Expenses Open 1 $68.00 Mar 21, 5:26 AM
WL-03154282 Expenses Open 1 $68.00 Mar 21, 5:26 AM
WL-03154283 Travel Open 45 $32.40 Mar 21, 5:26 AM
WL-03154284 Travel Open 45 $32.40 Mar 21, 5:26 AM
WL-03154552 Expenses Open 1 $104.46 Mar 22, 8:55 AM
WL-03154553 Expenses Open 1 $121.06 Mar 22, 8:55 AM
WL-03154556 Expenses Open 1 $286.02 Mar 22, 8:59 AM
WL-03154557 Expenses Open 1 $286.02 Mar 22, 8:59 AM
WL-03154558 Expenses Open 1 $286.06 Mar 22, 8:59 AM
WL-03154554 Expenses Open 1 $286.02 Mar 22, 8:59 AM
WL-03154555 Expenses Open 1 $286.02 Mar 22, 8:59 AM
WL-03154559 Expenses Open 1 $3.00 Mar 22, 9:02 AM
WL-03154560 Expenses Open 1 $70.00 Mar 22, 9:02 AM
WL-03154574 Labor Open 3 $830.00 Mar 22, 9:11 AM
WL-03154575 Labor Open 5 $76.00 Mar 22, 9:12 AM

Details