Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327426 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Lennox Hill Greenwich Village — 30 7th Ave, New York NY, 10011

Dec 19, 2025 → Mar 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (59 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Dec 21 → Mar 29, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Dec 19, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 21 Ready for Scheduling ▶ Running 0 0
Dec 21 → Mar 29 Scheduled ▶ Running 66 66
Coordinators 66.8d
Billing 3.6d
✗ SLA Missed
Coordinators
66.8 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Mar 28, 2026 (278 days early)
📅
66.8 days Total Age
⏱️
66.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
67.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026
Visit 5 Mar 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 66.0 days stuck in "Scheduled"
⏱️
Total Delay 67.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
66.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1200 ack msg; LM w/EZ; 1553 SG avail; LM w/Adam re cnfm; 1549 Adam cnfm; 1709 ack cnfm; LM w/SG; 1842 SG ack cnfm; 3/22/2026 1448 chg from 1100-1900 F to ? ; LM w/SG; 1642 SG accepts 1500-2300; LM w/Adam re cnfm; ack cnfm; 1944 SG ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 19, 12:16 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 4m
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Dec 21, 5:43 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Stephanie Guercio
🚨 62.0 business days
⏱️
▶
3 Labor Added Mar 23, 3:43 PM
Labor Added → 3x Labor Added → 4x Expenses Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Mar 24, 12:58 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
2x Labor Added Mar 25, 3:19 PM
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏳ 2.0 business days
⏱️
2x Labor Added Mar 26, 3:48 PM
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏱️
2x Labor Added Mar 27, 3:20 PM
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏳ 1.0 business days
💵
▶
3 3x Expenses Added Mar 29, 10:35 AM
3x Expenses Added → 3x Expenses Added → Status: Completed
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Stephanie Guercio
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 97d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:18 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 6, 1:35 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 4h

Bottlenecks

Scheduled
Duration: 66.0 business days (threshold: 2.0 business days)
Exceeded by 64.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Mar 23, 4:00 PM
Created
Dec 19, 12:16 PM
Invoice #
SM-258326

Work Details (23)

Name Type Status Qty Amount Date
WL-03155661 Labor Open 0.016666666666667 $1,450.00 Mar 23, 3:43 PM
WL-03155663 Labor Open 8 $76.00 Mar 23, 3:45 PM
WL-03155669 Expenses Open 1 $68.00 Mar 23, 3:45 PM
WL-03155672 Expenses Open 1 $68.00 Mar 23, 3:46 PM
WL-03155673 Expenses Open 1 $68.00 Mar 23, 3:46 PM
WL-03155674 Expenses Open 1 $68.00 Mar 23, 3:46 PM
WL-03155675 Expenses Open 1 $68.00 Mar 23, 3:46 PM
WL-03155676 Expenses Open 1 $68.00 Mar 23, 3:47 PM
WL-03156913 Labor Open 8 $76.00 Mar 24, 12:58 PM
WL-03156914 Labor Open 0.016666666666667 $1,450.00 Mar 24, 12:58 PM
WL-03156916 Expenses Open 1 $39.60 Mar 24, 1:00 PM
WL-03159030 Labor Open 8 $76.00 Mar 25, 3:19 PM
WL-03159031 Labor Open 0.016666666666667 $1,450.00 Mar 25, 3:20 PM
WL-03161280 Labor Open 8 $76.00 Mar 26, 3:48 PM
WL-03161283 Labor Open 0.016666666666667 $1,450.00 Mar 26, 3:48 PM
WL-03163227 Labor Open 8 $76.00 Mar 27, 3:20 PM
WL-03163230 Labor Open 0.016666666666667 $1,450.00 Mar 27, 3:21 PM
WL-03164457 Expenses Open 1 $586.76 Mar 29, 10:35 AM
WL-03164458 Expenses Open 1 $279.61 Mar 29, 10:35 AM
WL-03164459 Expenses Open 1 $279.61 Mar 29, 10:36 AM
WL-03164460 Expenses Open 1 $279.61 Mar 29, 10:36 AM
WL-03164461 Expenses Open 1 $279.61 Mar 29, 10:36 AM
WL-03164462 Expenses Open 1 $279.61 Mar 29, 10:36 AM

Details