Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327427 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Lenox Hill MEETH — 210 East 64th Street, New York NY, 10065

Dec 19, 2025 → Apr 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (69 biz days late)
Active: 76 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Scheduled
Dec 21 → Apr 11, 2026
76 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 19, 2025 Completed: Apr 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 21 Ready for Scheduling ▶ Running 0 0
Dec 21 → Apr 11 Scheduled ▶ Running 76 76
Coordinators 76.8d
Billing 2.6d
✗ SLA Missed
Coordinators
76.8 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
76.8 days Total Age
⏱️
76.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
77.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 7, 2026
Visit 2 Apr 8, 2026
Visit 3 Apr 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 76.0 days stuck in "Scheduled"
⏱️
Total Delay 77.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
76.0d / 2.0d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1200 ack msg; LM w/EZ; 1553 SG avail; LM w/Adam re cnfm; 1549 Adam cnfm; 1709 ack cnfm; LM w/SG; 1842 SG ack cnfm; 4/8/2026 1357 Th cxl; ack msg; LM w/SG (unused GT day)

Timeline

📋
▶
2 Work Order Created Dec 19, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Dec 21, 5:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
🚨 73.0 business days
⏱️
▶
2 Labor Added Apr 7, 12:23 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
2 5x Expenses Added Apr 7, 3:33 PM
5x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Apr 8, 3:07 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏳ 3.0 business days
⏱️
2x Labor Added Apr 10, 2:49 PM
Type: Labor
Status: Open
Qty: 3.9833333333333, 4
💵
4x Expenses Added Apr 10, 3:29 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 2x Expenses Added Apr 11, 1:43 PM
2x Expenses Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Stephanie Guercio
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 110d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:42 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 53m
💰
▶
2 Status: Invoiced Apr 17, 5:05 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259530

Bottlenecks

Scheduled
Duration: 76.0 business days (threshold: 2.0 business days)
Exceeded by 74.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Apr 7, 4:00 PM
Created
Dec 19, 12:18 PM
Invoice #
SM-259530

Work Details (19)

Name Type Status Qty Amount Date
WL-03175920 Labor Open 0.016666666666667 $1,450.00 Apr 7, 12:23 PM
WL-03175924 Labor Open 8 $76.00 Apr 7, 12:25 PM
WL-03176217 Expenses Open 1 $68.00 Apr 7, 3:33 PM
WL-03176218 Expenses Open 1 $68.00 Apr 7, 3:33 PM
WL-03176219 Expenses Open 1 $68.00 Apr 7, 3:33 PM
WL-03176227 Expenses Open 1 $68.00 Apr 7, 3:34 PM
WL-03176230 Expenses Open 1 $68.00 Apr 7, 3:34 PM
WL-03176234 Expenses Open 1 $39.60 Apr 7, 3:35 PM
WL-03177954 Labor Open 0.016666666666667 $1,450.00 Apr 8, 3:07 PM
WL-03177956 Labor Open 8 $76.00 Apr 8, 3:07 PM
WL-03181846 Labor Open 3.9833333333333 $1,450.00 Apr 10, 2:49 PM
WL-03181847 Labor Open 4 $76.00 Apr 10, 2:49 PM
WL-03181982 Expenses Open 1 $223.96 Apr 10, 3:29 PM
WL-03181988 Expenses Open 1 $223.96 Apr 10, 3:29 PM
WL-03181989 Expenses Open 1 $223.96 Apr 10, 3:29 PM
WL-03181990 Expenses Open 1 $223.96 Apr 10, 3:29 PM
WL-03182739 Expenses Open 1 $568.24 Apr 11, 1:43 PM
WL-03182740 Expenses Open 1 $5.80 Apr 11, 1:44 PM
WL-03182742 Labor Open 2 $0.00 Apr 11, 1:46 PM

Details