Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327429 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Lenox Hill MEETH — 210 East 64th Street, New York NY, 10065

Dec 19, 2025 → Apr 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (74 biz days late)
Active: 81 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
81d
▶ Clock Running
Status: Scheduled
Dec 21 → Apr 19, 2026
81 business days (counted)
Running total: 81 of ? biz days used
Created: Dec 19, 2025 Completed: Apr 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 21 Ready for Scheduling ▶ Running 0 0
Dec 21 → Apr 19 Scheduled ▶ Running 81 81
Coordinators 81.8d
Billing 2.5d
✗ SLA Missed
Coordinators
81.8 days
Over SLA
Billing
2.5 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
81.8 days Total Age
⏱️
81.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
82.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 15, 2026
Visit 4 Apr 16, 2026
Visit 5 Apr 17, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 81.0 days stuck in "Scheduled"
⏱️
Total Delay 82.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
81.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1200 ack msg; LM w/EZ; 1553 SG avail; LM w/Adam re cnfm; 1549 Adam cnfm; 1709 ack cnfm; LM w/SG; 1842 SG ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 19, 12:19 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Dec 21, 5:47 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
🚨 77.0 business days
⏱️
▶
3 Labor Added Apr 13, 4:18 PM
Labor Added → 2x Labor Added → 4x Expenses Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Apr 14, 3:57 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added Apr 15, 3:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏳ 2.0 business days
⏱️
Labor Added Apr 16, 3:58 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏱️
Labor Added Apr 16, 4:07 PM
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added Apr 17, 8:38 AM
Type: Labor
Status: Open
Qty: 3.9833333333333, 4
⏳ 1.0 business days
💵
▶
3 4x Expenses Added Apr 19, 11:54 AM
4x Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Stephanie Guercio
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 118d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 9:48 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 37m
🧾
▶
2 Invoice Created Apr 24, 5:02 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 14m

Bottlenecks

Scheduled
Duration: 81.0 business days (threshold: 2.0 business days)
Exceeded by 79.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Apr 13, 12:00 PM
Created
Dec 19, 12:19 PM
Invoice #
SM-260101

Work Details (20)

Name Type Status Qty Amount Date
WL-03184074 Labor Open 0.016666666666667 $1,450.00 Apr 13, 4:18 PM
WL-03184075 Labor Open 8 $76.00 Apr 13, 4:19 PM
WL-03184083 Expenses Open 1 $68.00 Apr 13, 4:20 PM
WL-03184084 Expenses Open 1 $68.00 Apr 13, 4:21 PM
WL-03184085 Expenses Open 1 $68.00 Apr 13, 4:21 PM
WL-03184086 Expenses Open 1 $68.00 Apr 13, 4:21 PM
WL-03184087 Expenses Open 1 $68.00 Apr 13, 4:22 PM
WL-03185616 Labor Open 0.016666666666667 $1,450.00 Apr 14, 3:57 PM
WL-03185637 Labor Open 8 $76.00 Apr 14, 3:59 PM
WL-03187235 Labor Open 0.016666666666667 $1,450.00 Apr 15, 3:23 PM
WL-03187236 Labor Open 8 $76.00 Apr 15, 3:23 PM
WL-03189062 Labor Open 0.016666666666667 $1,450.00 Apr 16, 3:58 PM
WL-03189100 Labor Open 8 $76.00 Apr 16, 4:07 PM
WL-03190053 Labor Open 3.9833333333333 $1,450.00 Apr 17, 8:38 AM
WL-03190054 Labor Open 4 $76.00 Apr 17, 8:39 AM
WL-03192093 Expenses Open 1 $280.91 Apr 19, 11:54 AM
WL-03192094 Expenses Open 1 $280.91 Apr 19, 11:54 AM
WL-03192095 Expenses Open 1 $280.91 Apr 19, 11:55 AM
WL-03192096 Expenses Open 1 $280.91 Apr 19, 11:55 AM
WL-03192099 Expenses Open 1 $735.26 Apr 19, 11:55 AM

Details