Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Dec 21 → Feb 11, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 36 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 21, 2026
5 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Closed
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 19, 2025Completed: Feb 21, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 19 → Dec 19
Scheduled
▶ Running
0
0
Dec 19 → Dec 21
Ready for Scheduling
▶ Running
0
0
Dec 21 → Feb 11
Scheduled
▶ Running
35
35
Feb 11 → Feb 12
Ready for Scheduling
▶ Running
1
36
Feb 12 → Feb 21
Scheduled
▶ Running
5
41
Feb 21 → Feb 21
Closed
▶ Running
0
41
Coordinators43.1d
Field Work1.2d
Billing2.8d
✗ SLA Missed
Coordinators
43.1 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 19, 2025
Due: Dec 31, 2026
Completed: Feb 21, 2026 (313 days early)
📅
41.6 daysTotal Age
⏱️
35.0d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
40.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
15 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Feb 16, 2026
Visit 2Feb 17, 2026
Visit 3Feb 18, 2026
Visit 4Feb 19, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay35.0 days stuck in "Scheduled"
⏱️
Total Delay40.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.1d / 1.0d SLA
Scheduled
40.9d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/19/2025 CM ack msg; LM w/DJ, AMa; 1231 DJ avail ; LM w/Adam re cnfm; 1243 Adam cnfm; 1422 ack msg; LM w/DJ; 1606 DJ ack cnfm; 2/11/2026 1302 Adam chg from 1100-1900 to ; 1100-1900 T, 1500-2300 W-Th; 1408 ack msg; LM w/DJ; 1859 DJ okay with chg; 2/12/26 1100 LM w/Adam re cnfm; 1112 Adam cnfm; ack cnfm, LM w/DJ; 1125 DJ ack cnfm
📅
symplr
Feb 19, 2026 4:00pm – 12:00am
Work Order: WO-01327470
Location: Middlesex Hospital
Address: 28 Cresent Street, Middletown, CT 06457
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sa
📅
symplr
Feb 18, 2026 4:00pm – 12:00am
Work Order: WO-01327470
Location: Middlesex Hospital
Address: 28 Cresent Street, Middletown, CT 06457
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sa
📅
symplr
Feb 17, 2026 12:00pm – 8:00pm
Work Order: WO-01327470
Location: Middlesex Hospital
Address: 28 Cresent Street, Middletown, CT 06457
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce
Timeline
📋
▶
2
Work Order Created Dec 19, 2:13 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Dec 21, 5:26 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Dana Johnson
🚨35.0 business days
📅
Status: Ready for Scheduling by Caitlin McgeeFeb 11, 2:50 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:51d 21h
🗓️
Status: Scheduled by Wayne RushFeb 12, 11:27 AM
From:Ready for Scheduling
To:Scheduled
Duration in Previous:20h 36m
⚠️5.0 business days
⏱️
▶
3
2x Labor Added Feb 19, 4:16 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.016666666666667
⏱️
Labor Added
Type:Labor
Status:Open
Qty:8
⏱️
▶
2
Labor Added Feb 20, 12:51 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.016666666666667, 8
🚗
4x Travel Added Feb 20, 12:57 PM
Type:Travel, Expenses
Status:Open
Qty:200, 1
⏳1.0 business days
💵
▶
2
2x Expenses Added Feb 21, 5:46 PM
2x Expenses Added → 2x Travel Added
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:70
🏁
Status: Closed by Dana JohnsonFeb 21, 5:51 PM
From:Scheduled, Closed
To:Closed, Completed
Duration in Previous:9d 6h, 0m
⏳1.0 business days
🏁
Status: Closed by Caitlin McgeeFeb 23, 8:13 PM
From:Completed
To:Closed
Duration in Previous:2d 2h
⏳3.5 business days
📄
Status: Ready to Bill by Wayne RushFeb 26, 12:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 16h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 26, 1:26 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 0m
⏳3.0 business days
💰
▶
2
Status: Invoiced Mar 2, 9:29 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254985
Bottlenecks
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)