📍 Marlborough Medical Center — 12 Jones Hollow Rd, Marlborough CT, 06447
Dec 19, 2025 → Feb 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 41 biz days
🕐 Clock stopped: Invoiced (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Dec 21 → Feb 21, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 19, 2025Invoiced: Feb 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 19 → Dec 19
Created
▶ Running
0
0
Dec 19 → Dec 19
Scheduled
▶ Running
0
0
Dec 19 → Dec 21
Ready for Scheduling
▶ Running
0
0
Dec 21 → Feb 21
Scheduled
▶ Running
41
41
Coordinators41.6d
Billing2.8d
✗ SLA Missed
Coordinators
41.6 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 19, 2025
Due: Dec 31, 2026
Completed: Feb 21, 2026 (313 days early)
📅
41.6 daysTotal Age
⏱️
41.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
42.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay41.0 days stuck in "Scheduled"
⏱️
Total Delay42.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
41.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/19/2025 CM ack msg; LM w/DJ, AMa; 1231 DJ avail ; LM w/Adam re cnfm; 1243 Adam cnfm; 1422 ack msg; LM w/DJ; 1606 DJ ack cnfm
📅
symplr
Feb 20, 2026 12:00pm – 8:00pm
Work Order: WO-01327471
Location: Marlborough
Address: 12 Jones Hollow Rd, Marlborough, CT 06447
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
Timeline
📋
▶
2
Work Order Created Dec 19, 2:16 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Dec 21, 5:27 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Dana Johnson
🚨41.0 business days
⏱️
4x Labor Added Feb 21, 5:29 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:2.9833333333333, 5, 1, 210
💵
Expenses Added Feb 21, 5:39 PM
Type:Expenses
Status:Open
Qty:1
🏁
Status: Closed by Dana JohnsonFeb 21, 5:44 PM
From:Scheduled
To:Closed
Duration in Previous:62d 0h
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushFeb 26, 12:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 18h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 26, 1:26 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 0m
⏳3.0 business days
💰
▶
2
Status: Invoiced Mar 2, 9:29 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254985
Bottlenecks
Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)