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← WO Overview

WO-01327474 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Middlesex Hospital — 28 Cresent Street, Middletown CT, 06457

Dec 19, 2025 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Dec 21 → Feb 11, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 36 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 1, 2026
10 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 19, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 21 Ready for Scheduling ▶ Running 0 0
Dec 21 → Feb 11 Scheduled ▶ Running 35 35
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 36
Feb 12 → Feb 12 Scheduled ▶ Running 0 36
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 36
Feb 12 → Mar 1 Scheduled ▶ Running 10 46
Mar 1 → Mar 1 Closed ▶ Running 0 46
Coordinators 48.1d
Field Work 1.0d
Billing 3.3d
✗ SLA Missed
Coordinators
48.1 days
Over SLA
Field Work
1.0 days
Billing
3.3 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
46.6 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.1d / 1.0d SLA
Scheduled
45.9d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 CM ack msg; LM w/DJ, AMa; 1231 DJ avail ; LM w/Adam re cnfm; 1243 Adam cnfm; 1422 ack msg; LM w/DJ; 1606 DJ ack cnfm; 2/11/2026 1302 Adam chg from 1100-1900 to ; 1500-2300 T-W; 1408 ack msg; LM w/DJ; 1859 DJ okay with chg; 2/12/26 1100 LM w/Adam re cnfm; 1112 Adam cnfm; ack cnfm, LM w/DJ; 1125 DJ ack cnfm


I was at Middlesex Tuesday Wednesday, Saybrook Thursday, and then the GL at Shoreline on Friday 02/27 was cancelled and Adam had me go back to Middlesex to round. 

Timeline

📋
▶
2 Work Order Created Dec 19, 2:17 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Dec 21, 5:28 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 3h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 11, 2:51 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 51d 21h
📅
▶
2 Dispatch Scheduled Feb 12, 11:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 20h 18m, 0m
🗓️
Status: Scheduled by Wayne Rush Feb 12, 11:28 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18m
🚨 11.0 business days
⏱️
▶
2 Labor Added Mar 1, 12:05 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 6x Labor Added Mar 1, 12:11 PM
6x Labor Added → 5x Expenses Added → Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 1, 12:18 PM
2x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Mar 1, 12:23 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Dana Johnson
From: Scheduled, Closed
To: Closed, Completed
Duration in Previous: 17d 0h, 0m
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee Mar 2, 1:21 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:42 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 17m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255845

Bottlenecks

Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Dana Johnson
Scheduled
Feb 24, 4:00 PM
Created
Dec 19, 2:17 PM
Invoice #
SM-255845

Work Details (20)

Name Type Status Qty Amount Date
WL-03125089 Labor Open 0.016666666666667 $1,450.00 Mar 1, 12:05 PM
WL-03125090 Labor Open 8 $76.00 Mar 1, 12:06 PM
WL-03125098 Labor Open 2.9833333333333 $1,450.00 Mar 1, 12:11 PM
WL-03125099 Labor Open 5 $76.00 Mar 1, 12:11 PM
WL-03125101 Labor Open 5 $76.00 Mar 1, 12:11 PM
WL-03125100 Labor Open 2.9833333333333 $1,450.00 Mar 1, 12:11 PM
WL-03125096 Labor Open 0.016666666666667 $1,450.00 Mar 1, 12:11 PM
WL-03125097 Labor Open 8 $76.00 Mar 1, 12:11 PM
WL-03125103 Expenses Open 1 $68.00 Mar 1, 12:14 PM
WL-03125102 Expenses Open 1 $68.00 Mar 1, 12:14 PM
WL-03125104 Expenses Open 1 $68.00 Mar 1, 12:14 PM
WL-03125105 Expenses Open 1 $68.00 Mar 1, 12:14 PM
WL-03125106 Expenses Open 1 $68.00 Mar 1, 12:14 PM
WL-03125107 Expenses Open 1 $3.85 Mar 1, 12:16 PM
WL-03125108 Expenses Open 1 $30.20 Mar 1, 12:18 PM
WL-03125109 Expenses Open 1 $42.38 Mar 1, 12:18 PM
WL-03125113 Expenses Open 1 $151.16 Mar 1, 12:22 PM
WL-03125112 Expenses Open 1 $151.17 Mar 1, 12:22 PM
WL-03125111 Expenses Open 1 $151.17 Mar 1, 12:22 PM
WL-03125114 Expenses Open 1 $258.50 Mar 1, 12:23 PM

Details