Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327478 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Middlesex Hospital Saybrook — 154 Main St, Old Saybrook CT, 06475

Dec 19, 2025 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (40 biz days late)
Active: 48 biz days
🕐 Clock stopped: Canceled (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Dec 21 → Mar 2, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 48 of ? biz days used
Created: Dec 19, 2025 Canceled: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 21 Ready for Scheduling ▶ Running 0 0
Dec 21 → Mar 2 Scheduled ▶ Running 47 47
Mar 2 → Mar 3 Closed ▶ Running 1 48
Coordinators 47.6d
✗ SLA Missed
Coordinators
47.6 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Mar 3, 2026 (303 days early)
📅
48.6 days Total Age
⏱️
47.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
45.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 239 days old
🚨
Primary Delay 47.0 days stuck in "Scheduled"
⏱️
Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
47.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 CM ack msg; LM w/DJ, AMa; 1231 DJ avail ; LM w/Adam re cnfm; 1243 Adam cnfm; 1422 ack msg; LM w/DJ; 1606 DJ ack cnfm


Educator entry error - put all days on WO-01327474- was at three locations

Timeline

📋
▶
2 Work Order Created Dec 19, 2:21 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 19, 2:30 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Dec 21, 5:29 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 2h
🚨 47.0 business days
🏁
Status: Closed by Caitlin Mcgee Mar 2, 1:21 PM
From: Scheduled
To: Closed
Duration in Previous: 70d 19h
🚫
Status: Canceled by Caitlin Mcgee Mar 3, 1:13 PM
From: Closed
To: Canceled
Duration in Previous: 23h 51m

Bottlenecks

Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Dana Johnson
Scheduled
N/A
Created
Dec 19, 2:21 PM
Invoice #
N/A

Details