Work Order 360 View

🔒 Internal CSA Notes

12/19/25 lcoonrod

WO-01308893 was a repair/PM. We are OOS on top monitors. WO was changed to a PM (instead of separating the Repair and the PM into 2 WO). WO was marked for a follow up for the top monitor.  

Original repair WO was entered on 10/10 with due date of 10/16.

⚠️ Problem Description

Follow-Up Notes new top monitor needed Use this password to access the kiosk:  J7N74MT2 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 

📄 Description

Merge KMY Kiosk

Dec 19, 2025 3:40pm

@Nicole Floyd​ WO-01308893 is marked as a follow up. It was a repair/PM. We are OOS on top monitors. WO was changed to a PM (instead of separating the Repair and the PM into 2 WO). WO was marked for a follow up for the top monitor.  

Original repair WO was entered on 10/10 with due date of 10/16. I did this as a follow up, but this drops the location to the bottom of the list. Tech notes also state the PM failed due to the top monitor. Please let me know if you have any questions or if there is a way to get this location back into position where it will not be at the bottom of the list for top monitors.

SNOTE