Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327529 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Orlando — 601 Rollins St., Orlando FL, 32803

Dec 19, 2025 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Dec 26 → Feb 28, 2026
42 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 19, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 26 Ready for Scheduling ▶ Running 4 4
Dec 26 → Feb 28 Scheduled ▶ Running 42 46
Coordinators 47.2d
Billing 3.3d
✗ SLA Missed
Coordinators
47.2 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
46.2 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
43.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1734 CM ack msg; LM w/AM; 12/20 AM avail; 12/22/25 1050 LM w/Marcie re cnfm; 1805 Marcie cnfm; 1808 ack cnfm; LM w/AMa

Timeline

📋
▶
2 Work Order Created Dec 19, 5:38 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.8 business days
🗓️
▶
2 Status: Scheduled Dec 26, 10:58 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Amber McDonald
🚨 39.0 business days
⏱️
▶
2 4x Labor Added Feb 23, 7:08 PM
4x Labor Added → 19x Expenses Added
💵
19x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Feb 24, 6:37 PM
Type: Labor
Status: Open
Qty: 0.5, 8, 0.25
⏱️
4x Labor Added Feb 25, 6:02 PM
Type: Labor
Status: Open
Qty: 8, 0.5, 0.25
🚗
2x Travel Added Feb 25, 6:13 PM
Type: Travel
Status: Open
Qty: 141
⏳ 2.7 business days
⏱️
5x Labor Added Feb 28, 1:33 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25, 8, 4
✔️
Status: Completed by Amber McDonald Feb 28, 1:46 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 39m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Feb 23, 4:00 PM
Created
Dec 19, 5:38 PM
Invoice #
SM-255861

Work Details (38)

Name Type Status Qty Amount Date
WL-03116814 Labor Open 3 $120.00 Feb 23, 7:08 PM
WL-03116815 Labor Open 8 $76.00 Feb 23, 7:08 PM
WL-03116816 Labor Open 0.25 $830.00 Feb 23, 7:08 PM
WL-03116817 Labor Open 0.5 $20.00 Feb 23, 7:08 PM
WL-03116822 Expenses Open 1 $214.04 Feb 23, 7:12 PM
WL-03116823 Expenses Open 1 $3.00 Feb 23, 7:12 PM
WL-03116824 Expenses Open 1 $3.00 Feb 23, 7:12 PM
WL-03116825 Expenses Open 1 $3.00 Feb 23, 7:12 PM
WL-03116826 Expenses Open 1 $3.00 Feb 23, 7:12 PM
WL-03116827 Expenses Open 1 $68.00 Feb 23, 7:12 PM
WL-03116828 Expenses Open 1 $68.00 Feb 23, 7:12 PM
WL-03116829 Expenses Open 1 $68.00 Feb 23, 7:12 PM
WL-03116830 Expenses Open 1 $68.00 Feb 23, 7:12 PM
WL-03116831 Expenses Open 1 $68.00 Feb 23, 7:12 PM
WL-03116832 Expenses Open 1 $21.30 Feb 23, 7:12 PM
WL-03116833 Expenses Open 1 $21.30 Feb 23, 7:12 PM
WL-03116835 Expenses Open 1 $21.30 Feb 23, 7:12 PM
WL-03116836 Expenses Open 1 $5.19 Feb 23, 7:12 PM
WL-03116837 Expenses Open 1 $5.19 Feb 23, 7:12 PM
WL-03116834 Expenses Open 1 $21.30 Feb 23, 7:12 PM
WL-03116819 Expenses Open 1 $214.03 Feb 23, 7:12 PM
WL-03116820 Expenses Open 1 $214.03 Feb 23, 7:12 PM
WL-03116821 Expenses Open 1 $214.04 Feb 23, 7:12 PM
WL-03118411 Labor Open 0.5 $20.00 Feb 24, 6:37 PM
WL-03118412 Labor Open 8 $76.00 Feb 24, 6:37 PM
WL-03118413 Labor Open 0.25 $830.00 Feb 24, 6:37 PM
WL-03118414 Labor Open 0.5 $20.00 Feb 24, 6:37 PM
WL-03119995 Labor Open 8 $76.00 Feb 25, 6:02 PM
WL-03119994 Labor Open 0.5 $20.00 Feb 25, 6:02 PM
WL-03119996 Labor Open 0.25 $830.00 Feb 25, 6:02 PM
WL-03119997 Labor Open 0.5 $20.00 Feb 25, 6:02 PM
WL-03120039 Travel Open 141 $101.52 Feb 25, 6:13 PM
WL-03120038 Travel Open 141 $101.52 Feb 25, 6:13 PM
WL-03124665 Labor Open 0.5 $20.00 Feb 28, 1:33 PM
WL-03124668 Labor Open 0.5 $20.00 Feb 28, 1:33 PM
WL-03124667 Labor Open 0.25 $830.00 Feb 28, 1:33 PM
WL-03124666 Labor Open 8 $76.00 Feb 28, 1:33 PM
WL-03124669 Labor Open 4 $160.00 Feb 28, 1:33 PM

Details