Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327533 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Meadow Woods OSED — New Build, Meadow Woods FL, 32824

Dec 19, 2025 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (36 biz days late)
Active: 44 biz days
🕐 Clock stopped: Canceled (Feb 25, 2026)
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Dec 26 → Feb 25, 2026
40 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 19, 2025 Canceled: Feb 25, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 26 Ready for Scheduling ▶ Running 4 4
Dec 26 → Feb 25 Scheduled ▶ Running 40 44
Coordinators 44.3d
✗ SLA Missed
Coordinators
44.3 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Feb 25, 2026 (309 days early)
📅
43.3 days Total Age
⏱️
40.2d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 239 days old
🚨
Primary Delay 40.2 days stuck in "Scheduled"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
40.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1734 CM ack msg; LM w/AM; 12/20 AM avail; 12/22/25 1050 LM w/Marcie re cnfm; 1805 Marcie cnfm; 1808 ack cnfm; LM w/AMa; 1045 AMa ack cnfm; 2/24/2026 1214 assign cxl; ack cxl; LM w/AMc; 1804 AMc ack cxl

Timeline

📋
▶
2 Work Order Created Dec 19, 5:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.8 business days
👷
▶
2 Technician Assigned Dec 26, 11:00 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 17h
🚨 40.0 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 24, 8:26 PM
From: Scheduled
To: Canceled
Duration in Previous: 60d 9h

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 40.2 business days (threshold: 2.0 business days)
Exceeded by 38.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
N/A
Created
Dec 19, 5:47 PM
Invoice #
N/A

Details