Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327535 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Meadow Woods OSED — New Build, Meadow Woods FL, 32824

Dec 19, 2025 → Mar 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (59 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Dec 26 → Feb 25, 2026
40 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 44 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 29, 2026
22 business days (counted)
Running total: 66 of ? biz days used
Created: Dec 19, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Scheduled ▶ Running 0 0
Dec 19 → Dec 26 Ready for Scheduling ▶ Running 4 4
Dec 26 → Feb 25 Scheduled ▶ Running 40 44
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 44
Feb 25 → Mar 29 Scheduled ▶ Running 22 66
Coordinators 67.8d
Billing 3.6d
✗ SLA Missed
Coordinators
67.8 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Mar 29, 2026 (277 days early)
📅
66.1 days Total Age
⏱️
41.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
65.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 24, 2026
Visit 2 Mar 25, 2026
Visit 3 Mar 26, 2026
Visit 4 Mar 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 41.0 days stuck in "Scheduled"
⏱️
Total Delay 65.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.6d / 1.0d SLA
Scheduled
63.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1734 CM ack msg; LM w/AM; 12/20 AM avail; 12/22/25 1050 LM w/Marcie re cnfm; 1805 Marcie cnfm; 1808 ack cnfm; LM w/AMa; 1045 AMa ack cnfm; 2/25/2026 1008 Marcie add F; 1400 ack msg; LM w/AMa; 1535 AMa okay; 1712 ack cnfm; LM w/Marcie re cnfm; ack cnfm; 1732 ack cnfm; LM w/AMa; 1733 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 19, 5:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.8 business days
👷
▶
2 Technician Assigned Dec 26, 11:02 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 17h
🚨 41.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 25, 2:00 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 61d 2h
🗓️
Status: Scheduled by Caitlin Mcgee Feb 25, 5:48 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 47m
🚨 19.8 business days
⏱️
▶
2 4x Labor Added Mar 24, 10:15 AM
4x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 425, 424
⏳ 2.0 business days
⏱️
4x Labor Added Mar 25, 1:25 PM
Type: Labor
Status: Open
Qty: 2.5, 3
⏳ 2.0 business days
⏱️
4x Labor Added Mar 26, 2:38 PM
Type: Labor
Status: Open
Qty: 2.5, 3
⏱️
3x Labor Added Mar 27, 11:41 AM
Type: Labor
Status: Open
Qty: 2.5, 8
⏳ 1.0 business days
✔️
Status: Completed by Amber McDonald Mar 29, 9:09 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 14h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:29 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 54m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258333

Bottlenecks

Ready for Scheduling
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Scheduled
Duration: 22.1 business days (threshold: 2.0 business days)
Exceeded by 20.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Mar 24, 8:00 AM
Created
Dec 19, 5:48 PM
Invoice #
SM-258333

Work Details (20)

Name Type Status Qty Amount Date
WL-03156620 Labor Open 2.5 $100.00 Mar 24, 10:15 AM
WL-03156621 Labor Open 8 $830.00 Mar 24, 10:15 AM
WL-03156622 Labor Open 2.5 $100.00 Mar 24, 10:15 AM
WL-03156623 Expenses Open 1 $13.04 Mar 24, 10:15 AM
WL-03156626 Expenses Open 1 $13.04 Mar 24, 10:18 AM
WL-03156627 Expenses Open 1 $13.04 Mar 24, 10:18 AM
WL-03156628 Expenses Open 1 $13.04 Mar 24, 10:18 AM
WL-03156629 Travel Open 425 $306.00 Mar 24, 10:19 AM
WL-03156630 Travel Open 424 $305.28 Mar 24, 10:19 AM
WL-03158763 Labor Open 2.5 $100.00 Mar 25, 1:25 PM
WL-03158764 Labor Open 3 $830.00 Mar 25, 1:25 PM
WL-03158765 Labor Open 5 $76.00 Mar 25, 1:25 PM
WL-03158766 Labor Open 2.5 $100.00 Mar 25, 1:25 PM
WL-03161085 Labor Open 2.5 $100.00 Mar 26, 2:38 PM
WL-03161086 Labor Open 3 $830.00 Mar 26, 2:38 PM
WL-03161087 Labor Open 5 $76.00 Mar 26, 2:38 PM
WL-03161088 Labor Open 2.5 $100.00 Mar 26, 2:38 PM
WL-03162572 Labor Open 2.5 $100.00 Mar 27, 11:41 AM
WL-03162573 Labor Open 8 $830.00 Mar 27, 11:41 AM
WL-03162574 Labor Open 2.5 $100.00 Mar 27, 11:41 AM

Details