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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327537 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Kissimmee — 2450 N Orange Blossom Trail, Kissimmee FL, 34744

Dec 19, 2025 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (57 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 6 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 9, 2026
7 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 17 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 26, 2026
48 business days (counted)
Running total: 65 of ? biz days used
Created: Dec 19, 2025 Completed: Mar 26, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 24 Scheduled ▶ Running 3 3
Dec 24 → Dec 26 Ready for Scheduling ▶ Running 1 4
Dec 26 → Dec 26 Scheduled ▶ Running 0 4
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 4
Dec 26 → Dec 26 Scheduled ▶ Running 0 4
Dec 26 → Dec 29 Ready for Scheduling ▶ Running 1 5
Dec 29 → Dec 30 Scheduled ▶ Running 1 6
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 6
Dec 30 → Jan 9 Scheduled ▶ Running 7 13
Jan 9 → Jan 12 Ready for Scheduling ▶ Running 1 14
Jan 12 → Jan 12 Scheduled ▶ Running 0 14
Jan 12 → Jan 15 Ready for Scheduling ▶ Running 3 17
Jan 15 → Mar 26 Scheduled ▶ Running 48 65
Coordinators 69.7d
Billing 3.6d
✗ SLA Missed
Coordinators
69.7 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 19, 2025 Due: Dec 31, 2026 Completed: Mar 26, 2026 (280 days early)
📅
65.1 days Total Age
⏱️
48.7d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
63.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 24, 2026
Visit 2 Mar 25, 2026
Visit 3 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 48.7 days stuck in "Scheduled"
⏱️
Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
9.5d / 1.0d SLA
Scheduled
60.2d / 2.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 1734 CM ack msg; LM w/AM; 12/20/25 AM decline; ; 2/22/25 1630 LM w/Marcie re compliance; 12/23/2025 1238 update; 1337 NN avail; LM w/Marcie re cnfm; 12/29/2025 1155 Marcie says chg from T-W to M-T; 1244 LM w/NN; 1322 NN avail; 1355 LM w/Marcie re cnfm; 1536 Marcie cnfm; 1703 ack cnfm; LM w/NN; 12/30/25 0808 NN ack cnfm; 1/9/2026 1306 chg from M-T to T-W; 1726 ack msg; LM w/NN ; 1935 NN okay ; LM w/Marcie re cnfm; 1/10/26 1222 Marcie cnfm; 1/12/26 1015 ack cnfm, LM w/NN; 1/15/2026 1246 CM 2nd msg w/NN

Timeline

📋
▶
2 Work Order Created Dec 19, 5:49 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
⏳ 3.8 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 24, 1:43 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 4d 19h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 26, 1:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-24T16:00:00.000+0000
📅
▶
2 Status: Ready for Scheduling Dec 26, 1:42 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-24T20:00:00.000+0000
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 5:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-03-23T20:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 29, 7:55 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2h 18m
👷
▶
2 Technician Assigned Dec 30, 9:46 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13h 51m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 9, 5:26 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 10d 7h
⏳ 1.8 business days
📅
▶
2 Dispatch Scheduled Jan 12, 10:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2d 16h, 0m
⏳ 4.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Jan 15, 1:25 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 3h
🚨 46.8 business days
⏱️
▶
2 2x Labor Added Mar 24, 7:25 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
3 Expenses Added Mar 24, 5:36 PM
Expenses Added → 2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 24, 5:46 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
2x Labor Added Mar 25, 8:57 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
💵
Expenses Added Mar 25, 9:04 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 26, 5:50 AM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Mar 26, 5:06 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Nicole Nestor
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 70d 2h, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 22h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:29 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 54m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258333

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Mar 24, 4:00 PM
Created
Dec 19, 5:49 PM
Invoice #
SM-258333

Work Details (17)

Name Type Status Qty Amount Date
WL-03156474 Labor Open 6.5 $260.00 Mar 24, 7:25 AM
WL-03156475 Labor Open 0.016666666666667 $977.00 Mar 24, 7:26 AM
WL-03156476 Labor Open 8 $76.00 Mar 24, 7:26 AM
WL-03157378 Expenses Open 1 $81.54 Mar 24, 5:36 PM
WL-03157382 Expenses Open 1 $357.10 Mar 24, 5:37 PM
WL-03157388 Expenses Open 1 $343.60 Mar 24, 5:38 PM
WL-03157391 Expenses Open 1 $229.96 Mar 24, 5:39 PM
WL-03157392 Expenses Open 1 $229.96 Mar 24, 5:39 PM
WL-03157411 Expenses Open 1 $139.42 Mar 24, 5:46 PM
WL-03159868 Labor Open 0.016666666666667 $977.00 Mar 25, 8:57 PM
WL-03159869 Labor Open 8 $76.00 Mar 25, 8:58 PM
WL-03159895 Expenses Open 1 $4.11 Mar 25, 9:04 PM
WL-03160220 Labor Open 6 $240.00 Mar 26, 5:50 AM
WL-03160221 Expenses Open 1 $68.00 Mar 26, 5:51 AM
WL-03160222 Expenses Open 1 $68.00 Mar 26, 5:51 AM
WL-03160223 Expenses Open 1 $68.00 Mar 26, 5:52 AM
WL-03161441 Expenses Open 1 $61.13 Mar 26, 5:06 PM

Details