Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327540 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Dec 19, 2025 → Dec 27, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 28)
✓ SLA Met (3d early)
Coordinators 5.0d
✓ SLA Met
Coordinators
5.0 days
Over SLA
Created: Dec 20, 2025 Due: Dec 31, 2025 Completed: Dec 28, 2025 (3 days early)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Returned the unused PM kit.
🔍 Technician Findings
Returned the unused PM kit.
⚠️ Problem Description
PM - Contract - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
▶
3 Work Order Created Dec 19, 8:14 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fady Khouzam
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Mandy Newman Dec 19, 8:19 PM
Scheduled For: 2025-12-20T13:00:00.000+0000
⏳ 1.5 business days
📅
Dispatch Scheduled by Rebecca Arnold Dec 22, 9:52 AM
Scheduled For: 2025-12-22T13:00:00.000+0000, 2025-12-20T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Dec 27, 8:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 0h, 0m
⏳ 1.0 business days
📄
▶
2 Status: Ready to Bill Dec 29, 10:39 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250042

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 20, 8:00 AM
Created
Dec 19, 8:14 PM
Invoice #
SM-250042

Work Details (1)

Name Type Status Qty Amount Date
WL-03048513 Labor Open 0.25 $0.00 Dec 27, 8:56 PM

Details