Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327592 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 22, 2025 → Dec 22, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 29, 2025
🕐 Clock stopped: Completed (Dec 22)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 22, 2025 Due: Dec 30, 2025 Completed: Dec 22, 2025 (8 days early)
📅
0.6 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 143 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced motor and CPR isolator
🔍 Technician Findings
Motor worn, making noise.
⚠️ Problem Description
Joe Evans: Head of bed making noise
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 22, 11:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 22, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🔧
▶
3 Status: Tech On Site Dec 22, 3:52 PM
Status: Tech On Site → 4x Labor Added → Status: Completed
⏱️
4x Labor Added
Type: Labor, Parts
Status: Open
Qty: 2, 1
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 23, 12:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 40m
📨
▶
2 Status: Invoice Pending Dec 23, 1:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Dec 28, 9:28 PM
Invoice Number: SM-249838

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 22, 11:05 AM
Invoice #
SM-249838

Work Details (4)

Name Type Status Qty Amount Date
WL-03045384 Labor Open 2 $0.00 Dec 22, 3:56 PM
WL-03045385 Parts Open 1 $0.00 Dec 22, 3:56 PM
WL-03045386 Parts Open 1 $0.00 Dec 22, 3:56 PM
WL-03045387 Parts Open 1 $0.00 Dec 22, 3:56 PM

Details