Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327616 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 22, 2025 → Feb 20, 2026

✅ Completed
PC Per client agreement
Target: Feb 20, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met
Dispatch 0.0d
Coordinators 44.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
44.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 22, 2025 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
44.7 days Total Age
⏱️
44.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 143 days old
🚨
Primary Delay 44.7 days stuck in "Assigned"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
44.7d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
4 Work Order Created Dec 22, 1:10 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 45.0 business days
✔️
Status: Completed by Kim Pearson Feb 20, 11:01 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 59d 21h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 24, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
▶
3 Status: Invoice Pending Feb 24, 9:32 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-254798

Bottlenecks

Assigned
Duration: 44.7 business days (threshold: 4.0 business hours)
Exceeded by 44.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 22, 1:10 PM
Invoice #
SM-254798

Work Details (1)

Name Type Status Qty Amount Date
WL-03045201 Parts Open 1 $1,222.50 Dec 22, 1:10 PM

Details