Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327621 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 22, 2025 → Dec 22, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 29, 2025
🕐 Clock stopped: Completed (Dec 23)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.8d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.1 days
Created: Dec 22, 2025 Due: Dec 30, 2025 Completed: Dec 23, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 143 days old
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side Control Linkage.
🔍 Technician Findings
Stretcher has broken linkage.
⚠️ Problem Description
Ray-Anthony Alston: Stretcher has broken linkage.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 22, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 22, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
⏱️
▶
2 4x Labor Added Dec 22, 8:01 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 39m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 23, 12:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 39m
📨
▶
2 Status: Invoice Pending Dec 23, 1:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Dec 26, 9:25 PM
Invoice Number: SM-249838

Bottlenecks

Assigned
Duration: 5.7 business hours (threshold: 4.0 business hours)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 22, 1:37 PM
Invoice #
SM-249838

Work Details (4)

Name Type Status Qty Amount Date
WL-03045720 Labor Open 2 $0.00 Dec 22, 8:01 PM
WL-03045721 Labor Open 1 $0.00 Dec 22, 8:01 PM
WL-03045722 Travel Open 24.6 $0.00 Dec 22, 8:01 PM
WL-03045723 Parts Open 1 $0.00 Dec 22, 8:01 PM

Details