Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327624 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 22, 2025 → Dec 26, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 29, 2025
🕐 Clock stopped: Completed (Dec 27)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Billing
0.0 days
Created: Dec 22, 2025 Due: Dec 30, 2025 Completed: Dec 27, 2025 (3 days early)
📅
4.7 days Total Age
⏱️
4.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 143 days old
🚨
Primary Delay 4.6 days stuck in "Assigned"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced a Gatch motor on bed.
🔍 Technician Findings
Knee of bed is stuck in up position.
⚠️ Problem Description
Ray-Anthony Alston: Knee of bed is stuck in up position.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 22, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 22, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
⚠️ 5.0 business days
⏱️
▶
2 4x Labor Added Dec 26, 9:09 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 6h, 0m
⏳ 1.4 business days
📄
▶
2 Status: Ready to Bill Dec 29, 1:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 30, 8:00 AM
Invoice Number: SM-250067

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 22, 1:38 PM
Invoice #
SM-250067

Work Details (4)

Name Type Status Qty Amount Date
WL-03048409 Labor Open 1 $0.00 Dec 26, 9:09 PM
WL-03048410 Labor Open 2 $0.00 Dec 26, 9:09 PM
WL-03048411 Travel Open 23.8 $0.00 Dec 26, 9:09 PM
WL-03048412 Parts Open 1 $0.00 Dec 26, 9:09 PM

Details