Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327726 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Westchester Medical Center — 100 Woods Rd, Valhalla NY, 10595

Dec 23, 2025 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (170 biz days early)
Active: 84 biz days
🕐 Clock stopped: Tech Off Site (Apr 24, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
78d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Apr 16, 2026
78 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 23, 2026
5 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 84 of ? biz days used
Created: Dec 23, 2025 Tech Off Site: Apr 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Apr 16 Ready for Scheduling ▶ Running 78 78
Apr 16 → Apr 23 Scheduled ▶ Running 5 83
Apr 23 → Apr 24 Tech On Site ▶ Running 1 84
Dispatch 0.1d
Coordinators 84.3d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
84.3 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
84.2 days Total Age
⏱️
79.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
85.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 79.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 85.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
79.0d / 1.0d SLA
Scheduled
5.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/16/2026 DMalloy - Emailed customer advisng that FSE Israel Martell can be onsite on next week Wednesday 4/22/2026 for the 6 devices. 

brandly.triunfel@philips.com

scott.peretin@philips.com

simone.svizzero@philips.com


04/03/2026 mklose rcvd email from Simone Svizzero, adv Brandly was working with carlos. added Brandly to email thread, offered Carlos 4/10 brandly.triunfel@philips.com

04/03/2026 MHamersley - called 914-223-9719, Scott Peretin, call went to VM/LM, inquiring if remaining devices had been located yet; sent f/u email: scott.peretin@philips.com


01/14/2026 RArnold - Remaining devices at this location that need to be located.

DE43806996

DE43805509

DE43805461

DE43806988

DE43807014


12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01317572) - Follow up notes - Follow up needed unable to locate the rest of the G7.


-Previous notes -

12/05/2025 MHamersley - remaining devices are needing to be located w/in hospital system

WO-13989744 - IntelliVue G7m DE43805461

WO-07603509 - M_G7m Gas Module DE43808793


12/01/2025 SRobinson- Created follow up Wo for the remaining. (Old WO-01243439) -Follow up notes - Follow up needed there are more to complete in the case and the hospital needs to locate.


-Previous notes -

10/21/2025 RArnold - Sent email to Scott. Rodney bounced back.

08/05/2025 RArnold - Called 914-223-9719 for Scott Peretin. Left a message. Sending email.

rodney.lovlie@philips.com

scott.peretin@philips.com 


08/05/2025 RArnold - Called (508) 386-6386 for Rodney Lovlie. VM full.

rodney.lovlie@philips.com


07/17/2025 YEspino Called 845-368-0100 to speak to Christine Schiaffo to verify the 19 Devices in question. not a good contact this number is for another site, not for the site needed.


07/17/2025 YEspino Called 914-223-9719 to speak to Scott Peretin to verify the 19 devices in question. Was sent to vm so i left him a message.

🔧 Work Performed
4/23/2026 - IM - Waited onsite for device availability, picked up 3 G7 from customer. Customer unable to locate 3 of the remaining devices.
🔍 Technician Findings
Needs continuation for remaining devices onsite. Please create EWO for PWO-14946852.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Dec 23, 9:08 AM
Work Order: WO-01327726
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Dec 23, 9:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 29m
🚨 79.0 business days
📅
▶
3 Dispatch Scheduled Apr 16, 5:50 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h8Y00000HS2g8QAD, Israel Martell
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 114d 7h
⚠️ 5.8 business days
📅
Dispatch Scheduled by Deon Malloy Apr 23, 10:13 AM
Scheduled For: 2026-04-23T12:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Apr 23, 12:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
⏱️
4x Labor Added Apr 23, 1:15 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3, 32
⏱️
Labor Added Apr 23, 8:59 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🚗
▶
2 Status: Tech Off Site Apr 23, 9:29 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Israel Martell
From: Tech Off Site
To: Completed
Duration in Previous: 3m
💵
▶
2 Expenses Added Apr 23, 9:36 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.2 business days
⏱️
▶
2 Labor Added Apr 30, 7:02 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 9h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 9h 23m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m

Bottlenecks

Ready for Scheduling
Duration: 79.0 business days (threshold: 1.0 business days)
Exceeded by 78.0 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Apr 23, 8:00 AM
Created
Dec 23, 9:08 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03197909 Labor Open 1.5 $0.00 Apr 23, 1:15 PM
WL-03197910 Labor Open 3 $142.50 Apr 23, 1:15 PM
WL-03197911 Expenses Open 1 $0.00 Apr 23, 1:15 PM
WL-03197912 Travel Open 32 $0.00 Apr 23, 1:15 PM
WL-03198861 Labor Open 0.016666666666667 $465.00 Apr 23, 8:59 PM
WL-03198912 Expenses Open 1 $0.00 Apr 23, 9:36 PM
WL-03208535 Labor Open 0.016666666666667 $114.00 Apr 30, 7:02 AM

Details