Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327734 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYC HEALTH & HOSPITALS LINCOLN — 234 E 149TH ST, BRONX NY, 10451

Dec 23, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 23, 2025
✗ SLA Missed (2 biz days late)
Active: 2 biz days
Paused: 23 biz days
🕐 Clock stopped: Invoiced (Jan 30, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Jan 29, 2026
23 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Jan 29 Ready for Release ⏸ Paused 23 —
Jan 29 → Jan 30 Scheduled ▶ Running 1 2
Dispatch 2.0d
Holding 24.0d (excluded)
Coordinators 1.2d
Billing 27.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
24.0 days
Coordinators
1.2 days
Billing
27.4 days
Over SLA
Created: Dec 23, 2025 Due: Dec 23, 2025 Completed: Jan 30, 2026 (37 days late)
📅
26.0 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
24.0d
Scheduled
1.2d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
23.8d / 1.0d SLA
WO Correction Needed
3.4d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 RArnold -Dispatching to Israel to close as LU

12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01325895) -Follow up notes - Needs follow up WO. Device not located.


-Previous notes -

12/18/2025 RArnold - Called 917 566 6653 for Brian. Left a message. 


12/17/2025 RArnold-Emailed Brian to confirm device. bleamanb@nychhc.org

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 23, 9:30 AM
Work Order: WO-01327734
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Dec 24, 9:46 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
🚨 24.0 business days
👷
▶
3 Technician Assigned Jan 29, 5:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-30T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 36d 7h
⏳ 1.8 business days
⏱️
▶
3 Labor Added Jan 30, 6:12 PM
Labor Added → Status: Completed → Dispatch Scheduled
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Scheduled, Closed
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-01-30T23:13:00.000+0000
⏳ 1.7 business days
⏱️
Labor Added Feb 2, 9:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:52 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 5, 11:14 PM
Labor Added → Status: Closed
🏁
Status: Closed by Israel Martell
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 11h
📄
Status: Ready to Bill by Timothy Amburgey Feb 6, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 11:19 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 0h, 0m
💵
▶
2 Status: Billing Review Feb 9, 2:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Feb 19, 12:22 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 23, 11:08 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 22h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Jan 30, 6:13 PM
Created
Dec 23, 9:30 AM
Invoice #
SM-255641

Work Details (3)

Name Type Status Qty Amount Date
WL-03085822 Labor Open 0.25 $100.00 Jan 30, 6:12 PM
WL-03087637 Labor Open 0.016666666666667 $38.00 Feb 2, 9:25 AM
WL-03094577 Labor Open 0.016666666666667 $100.00 Feb 5, 11:14 PM

Details