Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327746 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NEWYORK-PRESBYTERIAN WESTCHESTER — 55 PALMER AVE, BRONXVILLE NY, 10708

Dec 23, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Feb 6, 2026
29 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 23, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Feb 6 Ready for Release ⏸ Paused 29 —
Feb 6 → Feb 13 Scheduled ▶ Running 5 6
Feb 13 → Feb 13 Tech On Site ▶ Running 0 6
Dispatch 2.0d
Holding 30.0d (excluded)
Coordinators 6.0d
Field Work 0.2d
Billing 15.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
30.0 days
Coordinators
6.0 days
Over SLA
Field Work
0.2 days
Billing
15.0 days
Over SLA
Created: Dec 23, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
36.0 days Total Age
⏱️
30.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
17.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 30.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
14.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 Mklose dispatch to Philmon unannounced

02/05/2026 Mklose sent email to POC to see if he located last device

12/23/2025 SRobinson- Creaed follow up WO for the remaining. (Old WO-01282764) -Follow up notes - Needs follow up WO. Device not located.


-Previous notes -

12/18/2025 RArnold - Called (929) 697-0871 for Luis. He confirmed to have Israel onsite tomorrow.


12/11/2025 Brod - saw email from luis stating he will get back to us on a good date, followed up and sent email to Luis to see if next week 12/15 would work for them.


12/01/2025 RArnold - Called (929) 697-0871 Luis. He confirmed he located both devices via email. Asked about scheduling Israel for this wed 12/03. He will have to confirm with the departments and get back to me. 

VGC006061 in the 2nd Flr OR and VGD001876 in LHS-06-663 Labor and Delivery


11/26/2025 RArnold - Called (929) 697-0871 for Luis. Left a message. Sending email email. 


10/16/2025 RArnold- Called (929) 697-0871 for Luis Bayron. He still needs to Locate SN#VGC006061 . SN#VGD001876 is in the ER. Followed up with email. 


07/29/2025 RArnold - Called (929) 697-0871 for Luis Bayron. Left a message. Sending email. 

snw9007@nyp.org

🔧 Work Performed
Unknown Location Form Filled Out
🔍 Technician Findings
Unknown Location Form Filled Out
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 23, 10:03 AM
Work Order: WO-01327746
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 24, 9:46 AM
From: Entered
To: Ready for Release
Duration in Previous: 23h 42m
🚨 30.0 business days
👷
▶
3 Technician Assigned Feb 6, 9:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-13T17:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 43d 23h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Philmon Mehari Feb 13, 4:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 7h
⏱️
5x Labor Added Feb 13, 6:00 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.25, 51, 21
💵
Expenses Added Feb 13, 6:07 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Philmon Mehari Feb 13, 6:34 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 42m, 0m
⏳ 0.7 business days
⏱️
Labor Added Feb 16, 1:09 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 19, 12:21 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 23, 11:08 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 22h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 13, 12:00 PM
Created
Dec 23, 10:03 AM
Invoice #
SM-255641

Work Details (7)

Name Type Status Qty Amount Date
WL-03105719 Labor Open 1 $100.00 Feb 13, 6:00 PM
WL-03105720 Labor Open 1.25 $100.00 Feb 13, 6:00 PM
WL-03105721 Labor Open 2 $250.00 Feb 13, 6:00 PM
WL-03105722 Travel Open 51 $0.00 Feb 13, 6:00 PM
WL-03105723 Travel Open 21 $0.00 Feb 13, 6:00 PM
WL-03105739 Expenses Open 1 $0.00 Feb 13, 6:07 PM
WL-03107211 Labor Open 0.016666666666667 $38.00 Feb 16, 1:09 PM

Details