Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327752 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 23, 2025 → Jan 6, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Jan 6)
⏸ 10d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 8.7d
Coordinators 2.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.7 days
Over SLA
Coordinators
2.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 23, 2025 Due: Dec 31, 2025 Completed: Jan 6, 2026 (5 days late)
📅
11.0 days Total Age
⏱️
8.7d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
5.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay 8.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Awaiting Parts
8.7d / 3.0d SLA
Reschedule
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced caster
🔍 Technician Findings
Caster not rolling
⚠️ Problem Description
Joe Evans: Won't roll
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Dec 23, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 23, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
📦
▶
2 Parts Requested Dec 23, 1:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 55m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Jan 2, 6:25 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Amy Greene
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 4h
⏳ 2.7 business days
⏱️
3x Labor Added Jan 6, 9:27 AM
Type: Labor
Status: Open
Qty: 1, 0.83333333333333, 0.25
✔️
Status: Completed by Joe Evans Jan 6, 9:33 AM
From: Reschedule
To: Completed
Duration in Previous: 3d 15h
🏁
Status: Closed by Joe Evans Jan 6, 9:38 AM
From: Completed
To: Closed
Duration in Previous: 5m
📄
▶
2 Status: Ready to Bill Jan 6, 1:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250588

Bottlenecks

Awaiting Parts
Duration: 8.7 business days (threshold: 3.0 business days)
Exceeded by 5.7 business days
Reschedule
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📦
Parts Order 00087222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 23, 10:48 AM
Invoice #
SM-250588

Work Details (5)

Name Type Status Qty Amount Date
WL-03052770 Parts Open 1 $230.22 Jan 2, 6:25 PM
WL-03052771 Expenses Open 1 $0.00 Jan 2, 6:25 PM
WL-03054518 Labor Open 1 $95.00 Jan 6, 9:27 AM
WL-03054519 Labor Open 0.83333333333333 $0.00 Jan 6, 9:27 AM
WL-03054520 Labor Open 0.25 $23.75 Jan 6, 9:27 AM

Details